We are currently seeking a Customer Service Executive to manage and develop customer relationships within a defined territory. This role involves regular customer visits to ensure satisfaction across all aspects of service, while supporting customer retention and identifying opportunities for growth in line with our customer commitment.
The role
As a Customer Service Executive, you will be responsible for maintaining strong customer relationships, ensuring service standards are met, and contributing to retention and sales performance.
Your responsibilities will include:
Achieving customer retention and sales targets within your assigned area
Completing customer visits in line with agreed schedules
Working closely with Customer Service Administrators to ensure effective account support
Managing and escalating customer queries as required, keeping managers, supervisors, and colleagues informed
Maintaining accurate records and customer information
Building and maintaining positive working relationships with customers and internal stakeholders
Undertaking ad-hoc duties as required to support business and customer service needs
What we offer
This role includes a competitive benefits package, including:
Company car
Private healthcare
Access to a company Share Save Scheme
Employee wellness programme
Company pension scheme
Life assurance
Access to an award-winning training academy focused on professional development and career progression
About us
Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.
Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.
We are an employee-focused organisation, committed to developing our people and providing long-term career opportunities.
Apply now to join Johnsons Workwear and play a key role in delivering excellent customer service.
