It engineer Work, Jobs in Mickleover, Dby (with Salaries)

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Technical Support Engineer

Cromwell -
Derby

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Sick pay

Qualifications

Driving Licence
Customer service
Organisational skills
Power tools
Communication skills
Mechanical knowledge

Full job description

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Reporting directly to the Technical Support Manager, your main role will be to Repair, support & maintain industrial Vending Machine Inventory solutions at various customer locations across the UK. Full training & shadowing will be given to the right candidate.

What’s in it for you?

Competitive Salary
Company Bonus
Competitive annual leave allowance with annual purchase scheme
Group Personal Pension
Company Funded Healthcare Cash Plan
Commitment to employee development plans
24/7 Wellbeing and Employee Support
Cycle to work scheme

Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

What will you do on a normal day?

Repair of Inventory solution machines across the UK
Maintenance of Inventory solution machines across the UK
100% Compliance of all salesforce features
Ensuring all tasks / requests meet quality standards.
Analysing and resolving faults.
Always ensure safe working practices.
Complying with Company and on-site / customer health & safety rules and regulations.
van stock management to ensure you are carrying the right parts to achieve a first-time resolution.

Key Relationships

Technical Support Manager
Implementation Engineer(s)
Technical Support Coordinator
Technical support Administrator
Technical Internal Product Support
Branch Network

What are we looking for?

Previous experience of mechanical and electrical implementation would be an advantage.
Full health and safety compliance.
An understanding of VMI industry / market sector.
Experience of working with multiple stakeholders.
Exceptional customer service experience (face to face and telephone).
Willing to learn new skills.
Knowledge of using a computer and windows software.
Excellent problem-solving skills.
Ability to work on your own, and use your initiative
Hands on mechanical ability.

Essential Qualifications & Skills:

Excellent communication skills to varying audiences.
Highly motivated with strong prioritisation and organisational skills.
Good attention to detail
Good decision-making skills.
Excellent technical and problem-solving skills.
Quality and safety focused approach.
Full Clean Driving Licence.
Flexible with working hours to ensure deadlines are met.
Willing to travel, including regular overnight stays across the UK.
Limited international travel may be required.
Joining the call out rota may be required to help deliver our 24 hours a day / 7 days a week availability promise
The role can be demanding and physical at times.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Derby

City Gate Business Park, 500 City Gate, Derby, UK, DE24 8WY

Location:

Derby
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Aaron Hardy

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

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