Case officer team leader Work, Jobs in Middle Wallop, Ham (with Salaries)

Case Officer Team Leader
Aster Group —Devizes
- £36,787 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
5d
Executive Assistant
Partnering Health Ltd —Fareham
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
3d
Residential Services Support Officer (Adults)
Hampshire County Council —Andover
- £27,780 - £30,564 a year
- Weekend availability
- IT
- Care plans
- Communication skills
2d
Senior Service Operations Manager
Office for National Statistics —Fareham
- £41,985 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
4d
Project Office Manager
Maritime and Coastguard Agency —Southampton
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
6d
Project Manager
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d

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case officer team leader jobs near middle wallop, ham

Case Officer Team Leader

Aster Group -
Devizes

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Job details

Full-time
£36,787 a year
5 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Complaint handling

Full job description

Aster Group are offering an exciting opportunity for a Case Officer Team Leader to join our Complaints and Learning team.

This is a key leadership role where you’ll shape how we deliver our complaints service. You’ll lead a team of Case Officers, overseeing performance, setting standards and coaching colleagues to deliver consistently high quality, fair and customer focused outcomes.

Working alongside the Complaints Manager, you’ll ensure complaints are handled in line with the Housing Ombudsman Complaint Handling Code, with clear accountability for quality, consistency and compliance. You’ll provide oversight of casework, support complex and high-risk complaints, and act as an escalation point to help resolve challenging issues.

Beyond day-to-day delivery, you’ll use complaint insight to identify trends, influence service improvements and strengthen the customer experience. You’ll also build strong relationships across the organisation, providing guidance and constructive challenge to drive better outcomes for residents.

This role is about leadership, judgement and impact, ensuring we not only put things right, but learn and improve as an organisation.

What you’ll bring

You’ll bring experience of complaint handling within a housing or regulated environment, along with the confidence to lead, coach and support others to perform at their best.

You’ll have a strong understanding of the Housing Ombudsman Complaint Handling Code and be comfortable applying it in practice. You’ll be skilled at reviewing complex cases, making balanced decisions and providing clear, constructive feedback that drives improvement.

You’ll also be highly organised and resilient, able to manage competing priorities while maintaining a focus on quality, fairness and the customer experience.

This is a hybrid role, enabling you to base yourself from home if you wish. Travel for the role be required from time to time so being able to travel within our operating region is important.

Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
We invest in colleagues’ careers and development through our leader and colleague development frameworks
Defined Contribution Pension and attached life assurance
Volunteering hours available to all colleagues to enable them to give back
Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
Enhanced leave
We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

If you'd like any support please contact the Recruitment Team on [email protected].

Apply Now

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case officer team leader jobs in middle wallop, ham

Case Officer Team Leader

Executive Assistant

Residential Services Support Officer (Adults)

Senior Service Operations Manager

Project Office Manager

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