Customer support & client services managers Work, Jobs in Middle Wallop, Ham (with Salaries)

Housing Customer Experience Manager
Wiltshire Council —Salisbury
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Training & development
- Communication skills
- Employee discount
Quick apply
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
Sales Admin Team Leader
Dawson Forte —Chandlers Ford
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Supply Chain Customer Service Team Leader
Elis —Andover
- Up to £32,000 a year
- Customer service
- Continuous improvement
- Training & development
- Employee assistance programme
3d
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
Customer Service Supervisor
AirLife —Basingstoke
- From £40,000 a year
- Full-time
- Hybrid work
- Spanish
- Analysis skills
- Continuous improvement
Quick apply
2d
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
14d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Health Insights Enquiry Line - Team Manager
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Training & development
11d
Key Accounts Strategy Manager
Nucleus Financial Group —Salisbury
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
Operations Manager
Churchill Retirement PLC —Ringwood
- Training & development
- Time management
- Annual leave
- Employee assistance programme
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Customer Service Manager
Eaton —Titchfield
- Bachelor's degree
- Team management
- Leadership
1d

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Housing Customer Experience Manager

Wiltshire Council -
Salisbury

Apply Now

Job details

Permanent | Full-time
£39,862 - £41,771 a year

Qualifications

Social housing experience
Tenant engagement
Customer interaction

Full job description

Salary: £39,862 - £41,771

Hours per week: 37 hours

Interview date: Week commencing Monday 13 June 2026

We are looking for a Housing Customer Experience Manager to develop and improve the way we interact with our tenants across Wiltshire. With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction, and this role is central to shaping how residents experience our services. You will oversee all resident interactions, strengthen engagement and lead our Resident Engagement Team, using feedback and ‘mystery shopper’ exercises to drive continuous improvement.

We are seeking a proactive, empathetic and solution‑focused individual with significant experience of working in a similar role within a social housing landlord service. You will bring expert knowledge of the issues currently affecting social housing providers, alongside a strong understanding of relevant policies, legislation and the regulatory expectations set by the Regulator of Social Housing. Your work will support improved resident communications, effective handling of feedback and consistent compliance with Consumer Standards, making a direct and positive impact on tenant wellbeing and the reputation of the service.

In return, you will have the opportunity to influence service delivery, contribute to policy development and help shape how we respond to the needs of our tenants. This is a role where your insight and leadership will make a lasting difference to residents' lives.

If you have experience in social housing, a passion for customer experience and the drive to create meaningful change, we would love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

For more details, contact Jamie Peters, Housing Income Manager, via email , or call 01722 434732 x54732.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Apply Now

Refine Your Search

customer support & client services managers jobs in middle wallop, ham

Housing Customer Experience Manager

Sales Centre Manager

Customer Service Team Manager

Sales Admin Team Leader

Supply Chain Customer Service Team Leader

Senior Customer Experience Manager

Senior Customer Success Manager

Call Centre Supervisor

Customer Service Supervisor

Customer Complaints Manager

Customer Operational Delivery Manager

Health Insights Enquiry Line - Team Manager

Key Accounts Strategy Manager

Operations Manager

Sales Operations Team Leader

Customer Service Manager

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