About Roxy Movies Middlesbrough
Roxy Movies Middlesbrough is an independent, three-screen boutique cinema in the heart of Captain Cook Square. With just 210 seats across three screens, we offer an intimate, comfortable, and welcoming experience, and great films at accessible prices, right in the centre of town.
We’re a genuinely community-focused venue. We believe cinema should be for everyone, and we’re proud to be a friendly local hub bringing the best of mainstream film, event screenings, and carefully selected independent programming to Middlesbrough audiences.
We’re looking for a talented and motivated General Manager to lead our team and ensure the cinema runs smoothly, efficiently, and in a way that our audiences love.
The Role
As General Manager, you will be responsible for the day-to-day operations of Roxy Movies Middlesbrough. You’ll lead and inspire our front-of-house team, maintain the highest standards of customer service, and create an environment where both staff and guests thrive.
This is a hands-on leadership role, you’ll be visible on the floor, setting the tone for the team and the venue. In a cinema of our size, you’ll know your regulars by name and play a real part in the local community. You’ll work closely with ownership to implement operational improvements and uphold the cinema’s values and standards.
Key Responsibilities
Staff & Team Management
- Recruit, onboard, and train front-of-house staff, including ushers, box office, and concessions teams
- Create and manage staff rotas to ensure appropriate cover across all sessions and events
- Conduct regular performance reviews and provide ongoing coaching and feedback
- Foster a positive, inclusive, and motivated team culture
- Handle HR matters including absence management, disciplinary procedures, and staff welfare
Front-of-House Operations
- Oversee all front-of-house functions including ticketing, concessions, and customer welcome
- Ensure the cinema is presented to the highest standard at all times — clean, well-maintained, and welcoming
- Manage opening and closing procedures
- Act as the main point of contact for customer feedback and complaints, resolving issues swiftly and professionally
- Ensure compliance with health and safety regulations, licensing requirements, and data protection obligations
- Coordinate with projectionists and technical staff to ensure smooth screening operations
Events & Programming Support
- Support scheduling and operational planning for event screenings and special events
- Liaise with distributors and event organisers as required
- Help develop initiatives to grow audience attendance and build community engagement
What We’re Looking For
Essential
- Proven experience in a management or supervisory role in a customer-facing environment (cinema, theatre, hospitality, or leisure)
- Strong leadership skills with a track record of managing and motivating teams
- Excellent interpersonal and communication skills
- A customer-first mindset with high standards for service and presentation
- Ability to remain calm and decisive under pressure
- Good organisational skills and attention to detail
- Flexible availability, including evenings and weekends
Desirable
- Previous cinema or arts venue experience
- Familiarity with ticketing or venue management systems
- Experience managing licensed premises
- Full UK driving licence (preferred as the role may occasionally require travel between sites or suppliers)
- A genuine love of film and enthusiasm for independent cinema
What We Offer
- Salary of £21,060–£35,100 per annum, depending on experience
- Full-time position
- A unique and rewarding role at the heart of a much-loved local venue
- The opportunity to shape the culture and direction of an independent community cinema
- Complimentary cinema tickets
- A supportive and passionate working environment
Benefits
- Complimentary cinema tickets for you and guests
- Staff discount on food and drinks
- Employee discount scheme
- Opportunities for progression within a growing independent cinema group
How to Apply
To apply, please submit your CV and a brief cover letter telling us why you’re the right person to lead Roxy Movies Middlesbrough. (Note: if you do not submit a cover letter, alog with your CV, you will not be considered)
Work Location: In person at Roxy Movies, Captain Cook Square, Middlesbrough, TS1 5UB.
We’re an equal opportunities employer and welcome applications from all backgrounds.
Pay: £21,060.00-£35,100.00 per year
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
