Systems Support Analyst - Middlesbrough
Altrad are currently looking for a Systems Support Analyst to join our team based in Middlesbrough to support Altrad in its Digital journey, with this is a new role within the Business systems team. Working across multiple information systems across the business systems portfolio, you will support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues.
Key Deliverables:
- The initial setup and configuration of handheld and other devices to the organisation. Ensuing they are registered successfully and users provided with appropriate support and guidance
- System Administration functions such as; create new user accounts, amend permissions, reset passwords and other standard service request functions
- Support the user base of up to 7250 employees via telephone, teams and email
- Other duties to support the implementation and best use of business information systems within the organisation
- Support the business systems team as required with various administrative tasks across the business systems portfolio
Key Requirements/ Qualifications:
- Good working knowledge of Microsoft products.
- Experience of handling customer enquiries, resolving queries with a focus on customer experience
- Good communication skills – Able to build good relationships and work well with people
- Able to demonstrate good organisational skills
- Adaptable and flexible personality, willing to work in a fast passed environment and respond appropriately to the organisations requirements as the evolve
- Ability to travel independently would be advantageous but not essential
We are the leading provider of infrastructure services. At Altrad, we transform our nation’s critical infrastructure to operate safely and sustainably.
With over 11,000 talented people, we provide the full spectrum of critical engineering and construction services for industries both onshore and offshore. Join a Leading Organisation in the Nuclear Industry.
Why Join Us?
- Work on high-impact projects within a leading organisation at the forefront of the nuclear industry.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment with a focus on innovation and excellence.
As an employer, we are committed to promoting and protecting the physical and mental health and wellbeing of all our people.
- We are committed to making our recruitment process accessible and inclusive. If you require any adjustments at any stage – including interviews or assessments, please let us know. We’re happy to discuss what would help you take part fully.
