Customer support & client services occupations Work, Jobs in Middleton, Gtm (with Salaries)

Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Customer Service Advisor
McCann Services Ltd —Salford
- £35,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
Quick apply
2d
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Representative
Contechs —Manchester
- £13.54 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Customer Contact Centre Advisor
Vivify Venues —Manchester
- £26,000 a year
- Weekend availability
- CRM software
- Customer service
- Organisational skills
Quick apply
Customer Service Advisor
VPS —Chadderton
- £26,500 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Executive (Part-time)
International Workplace Group plc —Manchester
- £25,500 - £28,000 a year
- Part-time
- In-person
- Communication skills
13d
Customer Service Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Services Executive
Softcat —Manchester
- Hybrid work
- Communication skills
- School
- Time management
- Flexible schedule
4d
Customer Service Advisor
Assured Pharmacy —Manchester
- £30,000 a year
- Full-time
- Bilingual
- Customer service
- English
Quick apply
10d
Customer Service Representative
OpsArmy —Manchester
- Customer service
- English
- Computer skills
Quick apply
10d
Customer Service Officer
HARTMANN —Heywood
- Part-time
- Microsoft Excel
- Sales
- Customer service
2d
Customer Service Advisor
Rochdale Boroughwide Housing —Rochdale
- £27,238 a year
- Full-time
- Customer service
4d
Helpline Advisor - Call Handling
NSPCC —Salford
- £24,479 a year
- Weekend availability
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Service Advisor
Northern pet company —Bury
- £12.21 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Service
The Pilot Group —Manchester
- £27,828 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
13d
Part-Time Customer Service Agent - Ecommerce (Maternity Cover)
Wilson George Group —Stockport
- £13.33 an hour
- Part-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
4d
Service Delivery Coordinator
Crown Oil —Bury
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
13d
Customer Experience Advisor
Rendall & Rittner —Manchester
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
2d
Customer Administrator
Network Plus —Dukinfield
- Full-time
- Customer service
- IT
Quick apply
13d

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Customer Success Manager

Street Group -
Manchester

Quick apply

Job details

Full-time
£27,000 - £33,000 a year

Benefits

Cycle to work scheme
Work from home
Paid volunteer time
Flexible schedule
Car scheme

Qualifications

English
Communication skills

Full job description

Customer Success Manager

Manchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we’re investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long-term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group.

Over the past five years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long-term value across Street Group's ecosystem of products.

You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business.

A bit about you…

You’ll have a background in Customer Success
You are passionate about providing an excellent customer experience
You have excellent written and verbal communication skills (fluency in written and spoken English)
You're a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
You're highly organised with exceptional attention to detail

Here’s what you can expect to be working on as a Customer Success Manager at Street Group

Immersing yourself in the company and building knowledge of our evolving product
Ensuring feedback flows from Customer Success to the relevant business and product teams
Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software
Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
Implementing creative solutions to proactively resolve potential issues for customers
Providing exceptional technical support via phone and email to Street clients
Upselling additional products to existing clients

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Who are Street Group?

We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi-award-winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles.

Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Why join Street Group?

Hybrid-working - you can work from home up to 3 days per week
Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Your birthday on us - we pay, you stay away
‘Give something back’ - 2 paid days volunteering on us
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular well-being initiatives
Flexible working hours
Public transport season ticket loans
Paid menopause leave
Holiday buying scheme
Joining a new team in an exciting business with huge ambition
Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
A chance to work on cutting-edge technology
Comfortable, relaxed office space - office dogs welcome!
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Company and team off-sites, events and happy hours
Cycle to work scheme
Electric car salary sacrifice scheme
Feel good about sustainability - we're a climate-positive company!

Salary

Up to £33,000 plus commission, with an estimated OTE of £40k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process

3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager Interview > Final interview and presentation.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!

Compensation Range: £27K - £33K

Quick apply

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customer support & client services occupations jobs in middleton, gtm

Customer Success Manager

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Service Delivery Coordinator

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Customer Administrator

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Customer Success Manager

A bit about you…

Here’s what you can expect to be working on as a Customer Success Manager at Street Group

Who are Street Group?

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