Customer Order Administrator
Department: Customer Service
Location: Hyde
We’re looking for a Customer Order Administrator to manage customer orders end-to-end, ensuring accuracy, efficiency, and excellent service across the business.
This is a fast-paced role, acting as a key point of contact between customers, sites, and internal teams.
What You’ll Do
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Manage order processing (EDI and manual) accurately and on time
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Act as the main contact for customer, site and 3PL queries
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Monitor and resolve order issues, delays and discrepancies
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Maintain systems and ensure orders are processed right first time
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Support cross-team order management and provide reporting when required
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Deliver excellent customer service and stakeholder communication
What You’ll Bring
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Strong customer service and communication skills
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High attention to detail and accuracy
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Good Excel and IT skills (SAP/ERP desirable)
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Ability to multitask and work under pressure
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Organised, proactive and team-focused mindset
Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.
