Line support analyst Work, Jobs in Midgham, Brk (with Salaries)

Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
1st Line Support Analyst
FluidOne —Camberley
- £25,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
9d
Security Operations Centre (SOC) Analyst
M Group —Farnborough
- £35,000 - £40,000 a year
- Windows
- Scripting
- IT
- Annual leave
- Employee assistance programme
7d
VodafoneThree - SOC Analyst
Vodafone —Farnborough
- Full-time
- IT
- In-person
- Employee discount
3d
Senior Analyst
Abbott Laboratories —Abingdon
- Full-time
- Laboratory experience
Business Officer
NHS Thames Valley Integrated Care Board —Oxford
- £32,073 - £39,043 a year
- Full-time
- Annual leave
2d
Sales Manager
MotorEasy —Reading
- From £40,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
VodafoneThree Financial Data Analyst
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Analysis skills
Quick apply
4d
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Data & Reporting Analyst
Powerforce —Winnersh
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Master's degree
- Leadership
- Annual leave
- Employee discount
Business Analyst - 12 month fixed term contract
Aster Group —Andover
- £36,904 - £45,515 a year
8d
Apprentice IT Service Desk Support Technician
SNG (Sovereign Network Group) —Basingstoke
- £15,680 a year
- Full-time
- Customer service
- Computer networking
- IT
14d
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
2d
VodafoneThree Business Process Analyst – Governance & Change
VodafoneThree —Newbury
- Full-time
- Hybrid work
- IT
Quick apply
4d
Data Analyst Apprenticeship
K10 Apprenticeships —Reading
- £13.15 an hour
- 8 hour shift
- Data analysis skills
- SQL
- Communication skills
Quick apply
HR Data Analyst
Lane Clark & Peacock —Winchester
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
9d
Assistant Finance Planning and Strategy Analyst
University of Reading —Reading
- £36,636 - £46,049 a year
- Full-time
- Microsoft Excel
- IT
1d
Planning and Strategy Data Analyst
University of Reading —Reading
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- SQL
- University
- No degree
4d
Data Scientist
Gamma —Newbury
- Full-time
- SQL
- Machine learning
- Mentoring
- Annual leave
Quick apply

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Service Desk Analyst

ITQ Metis
Thatcham

Quick apply

Job details

Permanent | Full-time
From £28,000 a year

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Software troubleshooting
Customer service
English
IT
Customer support
SaaS
Communication skills

Full job description

Support Desk Analyst

About the Role

Hi there, we are looking for a proactive and organised Service Desk Analyst to join our growing team. This role is ideal for someone early in their career who enjoys problem solving, technology and most importantly, loves helping and looking after customers.

You will be the first point of contact for support requests, handling tickets through our service desk platform and working closely with internal teams to ensure issues are resolved efficiently and professionally.

Alongside day-to-day support administration, the role includes a technical element requiring an understanding of our software systems, troubleshooting user issues, and assisting with system configuration and testing where required.

This is an excellent opportunity to develop both customer support and technical skills within a fast-moving technology business.

Key Responsibilities

Manage incoming support tickets via the service desk platform
Respond to customer queries in a professional and timely manner
Troubleshoot first-line technical and system issues
Escalate more complex issues to senior technical teams where appropriate
Maintain accurate ticket updates, notes, and resolutions
Support users with system access, configuration, and basic training
Monitor ticket queues and ensure SLA targets are met
Work collaboratively with internal teams to resolve customer issues
Assist with testing and validation of software updates and fixes
Contribute to internal documentation and knowledge base articles
Identify recurring issues and suggest process improvements

Skills & ExperienceEssential

Strong communication and customer service skills
Organised with good attention to detail
Comfortable learning and using software systems
Basic technical troubleshooting ability
Ability to prioritise workload and manage multiple tasks
Positive, team-oriented attitude
Good written English and professional, friendly communication style
Staying calm and professional when under pressure

Desirable

Previous experience in a support desk or customer support role
Experience using ticketing/service desk systems
Understanding of SaaS/software platforms
Familiarity with Microsoft 365 and general business IT systems
Experience working in a technology or software business

What Success Looks Like

Tickets handled efficiently and professionally
Customers receive timely and helpful communication
Strong understanding of company software and processes develops over time
Escalations are accurate and well documented
Positive contribution to team culture and continuous improvement

Career Development

This role offers progression opportunities into:

Senior Service Desk Analyst
Technical Support Specialist
Customer Success
Operations or Product Support roles

Pay: From £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Thatcham RG19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you the kind of person who can deal with customers under pressure and remain calm, professional and kind at all times?

Language:

Fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

line support analyst jobs in midgham, brk

Service Desk Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

1st Line Support Analyst

Security Operations Centre (SOC) Analyst

VodafoneThree - SOC Analyst

Senior Analyst

Business Officer

Sales Manager

VodafoneThree Financial Data Analyst

2nd Line Support Analyst

Data & Reporting Analyst

Business Analyst - 12 month fixed term contract

Apprentice IT Service Desk Support Technician

VodafoneThree - Service Desk Analyst

VodafoneThree Business Process Analyst – Governance & Change

Data Analyst Apprenticeship

HR Data Analyst

Assistant Finance Planning and Strategy Analyst

Planning and Strategy Data Analyst

Data Scientist

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