The Role
We are looking for a hands-on, commercially minded General Manager to take full ownership of Welborne Corner Café.
This is not a shift-running role — this is a site leadership position. You will be responsible for the performance of the business, leading the team, controlling costs, driving sales, and delivering a consistently high-quality customer experience.
You will run the café as your own business.
What You’ll Be Responsible For
Running the Business
- Owning day-to-day operations and overall site performance
- Managing labour, stock, and costs in line with targets
- Delivering consistent, well-organised, high-standard service
Driving Sales
- Leading from the front to increase spend per head
- Training and motivating the team to upsell confidently
- Supporting local marketing and community engagement
Leading the Team
- Building, managing and developing a strong café team
- Planning rotas effectively around trade
- Driving accountability, standards, and performance
Controlling Costs
- Managing labour % and staffing levels proactively
- Owning stock control, ordering and wastage reduction
- Investigating issues and taking action quickly
Standards & Compliance (Non-Negotiable)
- Maintaining full food safety and hygiene compliance
- Ensuring all systems, checks and processes are followed
- Keeping the café audit-ready at all times
Customer Experience
- Setting the tone on service, energy and professionalism
- Handling customer feedback directly
- Ensuring consistency across every shift
What We’re Looking For
- Minimum 5 years’ experience in a café, restaurant, or hospitality leadership role
- Proven ability to manage teams and deliver commercial performance
- Strong understanding of labour control, stock management and cost discipline
- A hands-on leader who leads from the front
- Highly organised, proactive and solutions-focused
- Comfortable making decisions and taking ownership
What Success Looks Like
- A well-run, organised café that operates consistently
- Strong control of labour, stock and costs
- A stable, engaged and accountable team
- Growth in sales and customer spend
- High standards maintained without compromise
About Kalm Kitchen
Kalm Kitchen is a premium hospitality business known for delivering exceptional food and experiences across events, venues and cafés.
We care deeply about standards, people, and performance — and we’re building a team that takes ownership, shows pride in their work, and is always looking to improve.
Pay: Up to £40,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- Fareham PO17: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality management: 5 years (required)
Work Location: In person
