Helpdesk manager Work, Jobs in Midsomer Norton, Som (with Salaries)

IT Services Administrator
Midsomer Norton Schools Partnership —Radstock
- £31,537 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
Helpdesk Manager
Shield Environmental Services —Hanham
- Continuous improvement
- Team management
- In-person
- Life insurance
14d
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
11d
Service Coordinator
MSA, The Safety Company —Yate
- Full-time
- Remote
- Computer literacy
- Communication skills
1d
Lead Contract Support Administrator
Rydon —Bristol
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee assistance programme
- Employee discount
10d
Service Coordinator
MSA Safety —Yate
- Full-time
- Microsoft Outlook
- Computer literacy
- Data entry
1d
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
Invoicing Administrator
Lancer Scott —Bristol
- £25,000 - £27,000 a year
- Full-time
- Microsoft Word
Digital Support Technician Apprenticeship
St Monica Trust —Cote
- £20,475 - £23,205 a year
- Full-time
- Computer skills
- Communication skills
1d
Facilities Assistant
JLL —Bristol
- Front desk
Team Leader
Lancer Scott —Bristol
- Up to £32,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring
Area Site Technician - Bristol
City Facilities Management (UK) —Bristol
- £39,825.03 a year
- Overtime
- Employee discount
14d
Facilities Assistant
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Front desk
- In-person
Quick apply
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Word
- CRM software
- Continuous improvement
Industrial Cleaning Team Leader
OCS Group —Chippenham
- Customer service
- Computer literacy
- English
Quick apply
9d
Depot Maintenance Technician - Bristol CDC
City Facilities Management (UK) —Avonmouth
- Full-time
Carpenter
Prior Park Schools —Bath
- Full-time
- Carpentry
- Power tools
- Hand tools
- Free parking
- Health & wellbeing programme
Quick apply
9d
Fire & Security Engineer - Bristol
City Facilities Management (UK) —Bristol
- Full-time
- Computer literacy
- Computer skills

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IT Services Administrator

Midsomer Norton Schools Partnership
Radstock

Quick apply

Job details

Permanent | Full-time
£31,537 - £33,699 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Sick pay
On-site parking

Qualifications

Supplier ordering
ITIL Certification
Driving Licence
Procurement
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Administrative support experience
SIMS
Onboarding coordination
Purchase order creation
Procurement support
Organisational skills
Customer support
IT incident logging
Communication skills
Purchasing and procurement experience
Help desk

Full job description

Role: IT Services Administrator

Location: Trust Head Office

Start Date: October 2026

Closing Date: 3rd September 2026

Interview Date: 9th September 2026

Hours: per week, Monday to Friday, 37 hours, all year around

Salary: Grade 6 and scale point range 18 - 22, £16.35 - £17.47 per hour, £31,537 - £33,699 per annum (pay award pending)

About the role

Midsomer Norton Schools Partnership is looking for a highly organised, proactive and customer-focused IT Services Administrator to join our Central IT Team. As the first point of contact for IT support, you will play a key role in delivering an efficient, professional service to colleagues across the Trust. Working closely with the IT Service Delivery Manager, Director of IT and wider IT team, you will support the day-to-day operation of the IT service and help ensure requests and incidents are managed effectively.

Key responsibilities

Act as the first point of contact for the Central IT Helpdesk, logging, triaging and routing incidents and service requests.
Monitor tickets, escalations and SLAs, ensuring users receive clear and timely updates.
Maintain IT assets, stock, licence, warranty and contract records.
Coordinate equipment movements, hardware audits and central IT stock.
Raise purchase orders, process goods received and support invoice and finance administration.
Liaise with suppliers regarding orders, repairs, warranties and contracts.
Provide administrative support to the Director of IT and IT Service Delivery Manager.
Coordinate onboarding for new IT staff and maintain IT policies, procedures and guidance.
Produce service reports and support meetings, projects and operational planning.
Provide administrative cover and coordination support during periods of leadership absence.

About you

You will have:

ITIL Foundation, FITS Practitioner certification or relevant industry experience.
At least two years' experience in an IT service environment.
Experience of administration, customer service or helpdesk support.
Strong organisational skills and excellent attention to detail.
Excellent communication and interpersonal skills.
Experience with procurement, asset management and supplier relationships.
The ability to work independently and collaboratively in a busy environment.
A proactive, professional and customer-focused approach.
A current UK driving licence and access to a vehicle for occasional travel between Trust sites.

Experience within education or a multi-site organisation, and knowledge of systems such as Arbor or SIMS, would be desirable.

There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests for VDU users and employee assistance helpline. Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.

We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.

Midsomer Norton Schools Partnership is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under-represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Pay: £31,537.00-£33,699.00 per year

Benefits:

Company pension
Cycle to work scheme
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in midsomer norton, som

IT Services Administrator

Helpdesk Manager

Helpdesk Team Leader

Helpdesk Manager

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

Service Coordinator

Lead Contract Support Administrator

Service Coordinator

1st Line IT Support Engineer

Invoicing Administrator

Digital Support Technician Apprenticeship

Facilities Assistant

Team Leader

Area Site Technician - Bristol

Facilities Assistant

IT Applications Support Technician

Industrial Cleaning Team Leader

Depot Maintenance Technician - Bristol CDC

Carpenter

Fire & Security Engineer - Bristol

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