Overview:
As a B2B Operations Support Representative, you'll play a vital role in helping some of our largest and most important customers do business with Screwfix. Working at the heart of our B2B team, you'll coordinate the processes that underpin customer success, from managing complex orders and invoicing requirements to supporting tender submissions and maintaining customer-specific catalogues and portals.
This is more than an operational support role. It's an opportunity to become a trusted partner to both customers and colleagues, building strong relationships across Sales, Finance, Buying and Supply Chain to ensure every customer requirement is delivered accurately, efficiently and on time.
We're looking for someone who thrives on organisation, enjoys solving problems, and takes pride in getting the details right. In return, you'll gain exposure to a fast-growing part of the business, working with key accounts and contributing directly to customer satisfaction, commercial performance and long-term growth.
What's in it for you?
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28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
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Hybrid working with up to 2 days working from home
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Flexible start and end times around core working hours
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Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
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Up to 14% employer pension contributions
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Life cover up to 4x your salary
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Health cash plan and discounted gym memberships (up to 25% savings)
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20% discount at Screwfix and B&Q
Responsibilities:
- Working closely with the B2B Sales and support teams, and Line Manager to ensure tasks are completed effectively and efficiently.
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Provide accurate manual invoicing and consolidated statements for Key Account customers, ensuring excellent customer service standards are delivered whilst receiving prompt payments.
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Uploading invoices onto customer specific portal to agreed timeframes to ensure payment is made on time.
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Proactively managing bulk order process for Key Account Customers, building strong business relationships with finance, buying and supply chain departments to ensure we are fulfilling customer request to high standards of service whilst securing punctual customer payments.
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Using excellent product knowledge and awareness to fulfil customer requirements, identifying the customer needs and offering product solution to exacting needs.
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Working closely with the Buying and Supply Chain departments to negotiate price dependent on payment terms and ensure stock availability. Resulting in the best deals for our customers, whilst protecting our margins and securing the sale.
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Assisting Account Management team with Tender submissions, identifying products and accurately inputting tenders to the portal.
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Produce electronic catalogues, price files and maintain portal loads of the most up to date version of the catalogue.
Qualifications:
- Experience of recognising and responding to the needs and concerns of the customer with proven experience of delivering a high quality of service.
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An eye for detail and being able to recognises any discrepancies across different platforms.
- Be self-motivated and focus on results, desired outcomes and how best to achieve them.
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Have a strong product awareness and an understanding of Key Accounts and its customers.
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The ability to work in a time sensitive, deadline driven environment.
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Confident in communicating at all levels with the ability to communicate openly and effectively, ensuring that messages are clear and concise.
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Ability to prioritise and balance workloads.
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Previous experience using excel to basic/intermediate level.
At Screwfix, Your Wellbeing Comes First:
Financial wellbeing
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Wagestream access to track earnings and save
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Access to the Kingfisher Share Scheme
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Colleague support fund
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Exclusive offers and discounts via our Hapi app
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Cycle-to-work scheme and savings on bikes
Every day benefits
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Career progression and development programmes
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Coaching and mentoring to help you thrive
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Access to wellbeing resourcing including PepTalk
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Support networks available
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
Please let us know at [email protected] if you need any additional support or adjustments when it comes to your application.
NO AGENCIES PLEASE
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