Customer support & client services managers Work, Jobs in Mildenhall, Wil (with Salaries)

Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
13d
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £36,050 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
4d
Customer Care Lead
Neafs UK Ltd. —Swindon
- From £25,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
4d
Case Officer Team Leader
Aster Group —Devizes
- £36,787 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
5d
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Customer Success Program Lead
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Analysis skills
- Annual leave
- Work from home
Quick apply
Customer Liaison Officer
UK Health Security Agency —Didcot
- £35,587 - £43,244 a year
- Part-time
- Customer service
- Care experience
- Analysis skills

Other jobs to consider

Find your next job by exploring related positions.

Trainee Sales Assistant
Placement Professionals —Swindon
You will handle customer inquiries, resolve any issues, and ensure customers feel supported throughout the sales process. Full training and continuous support.
£600 a week
Quick apply
Administrator
BGS Intelligent Door Solutions Ltd —Andover
To act as the first point of contact for our customers, visitors and staff whilst providing all aspects of administrative support to the designated regional…
£25,000 - £28,000 a year
Quick apply

I want to receive the latest job alerts for customer support & client services managers in mildenhall, wil

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near mildenhall, wil

Customer Care Supervisor

GS Yuasa Battery Sales UK Ltd
Swindon

Quick apply

Job details

Permanent | Full-time
£35,662.40 a year
13 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
Supervising experience
NVQ
Communication skills

Full job description

Job Purpose:

To focus and drive the customer service team on being the best at what they do at all times, ensuring exceptional service excellence in customer account administration and customer support.

Duties and Responsibilities:

Supervise and monitor the performance of the Customer Sales Support team to ensure 100% customer satisfaction.
Ensure that all backorders are reserved in a timely manner.
Ensure that all post delivery issues are investigated fully and in a timely manner, with credits being raised as appropriate.
Responding to and handling customer complaints.
Monitor the Grade of Service (GOS) for telephone calls and Webchat messages through Key Performance Indicator (KPI) analysis to ensure that all forms of contact are answered within performance parameters
Ensure that claims are being raised with carriers within the required timeframes (per carrier), maximising the value of credit being paid to GS Yuasa
Management of attendance times, staff holidays and staff breaks
Carry out performance reviews and report to the Customer Service Manager on any issues or concerns raised and implement Performance Improvement Plans (PIPs) if necessary
Carry out disciplinary reviews in accordance with the company handbook
To liaise with YBSUK Regional Managers on all aspects of account administration
Liaise with the Customer Service Manager regarding the Customer Sales Support team’s training needs
To create, train, review and manage the Quality Management System (QMS) customer service work procedures
Ensure that all customer associated documents and paperwork are being filed in the appropriate files
Provide reports and KPI information to the Customer Service Manager and other department managers upon request
Recruit and train new Customer Care Advisors as and when required

This is a summary job description and not in order or an exhaustive list. You should be prepared when required to undertake any work allocated to you by your manager.

Supplementary Duties and Responsibilities:
N/A

Personal Traits:

Be sales driven with good commercial awareness and work ethic
Be open minded, tolerant, flexible and strong when dealing with issues related to team members
Be capable of delegating work fairly but with authority
Have excellent interpersonal skills
Have excellent listening and communication skills with a good telephone manner
Be IT literate with a high numerate and literate level of competence
Be a good team player
Must be willing to learn new skills and take on extra responsibility when required

Experience and Qualifications:

Educated to at least GCSE / NVQ level 3 standard
NVQ Level 3 / 4 in Customer Service is preferable
Must have proven experience in supervising and focusing a team to achieve specific Customer Service and sales driven targets

Pay: £35,662.40 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in mildenhall, wil

Customer Care Supervisor

Helpdesk Team Manager

Customer Care Lead

Complaints Team Leader

Case Officer Team Leader

Senior Customer Relationship Administrator

Customer Success Program Lead

Customer Liaison Officer

Other jobs to consider

I want to receive the latest job alerts for customer support & client services managers in mildenhall, wil

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected