Lead front end Work, Jobs in Mildenhall, Wil (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Lead Front End Developer
Oak Furnitureland —Swindon
- £60,000 a year
- Full-time
- Hybrid work
- Team management
- JavaScript
- APIs
- Free parking
- Employee assistance programme
Group Business Development Representative
Footprint Group —Swindon
- £30,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
Quick apply
9d
Sous Chef
The Tunnel House —Cirencester
- £42,000 - £46,000 a year
- Full-time
- Cooking
- In-person
- Leadership
- Employee discount
Quick apply
14d
Supervisor
Aramark —Swindon
- £13.50 an hour
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
11d
Shift Supervisor
ESQ Newbury Limited —Newbury
- £12.50 - £13.00 an hour
- Full-time
- Hospitality
- Sales
- Supervising experience
- Store discount
- Employee discount
Quick apply
9d
Director of Applied AI
iCOMAT —Swindon
- Machine learning
User Terminal Architect
Open Cosmos —Didcot
- Hybrid work
- English
Front End Software Engineer
Leidos —Ham
- £61,500 - £78,800 a year
- Full-time
- Software development
- APIs
- Agile
- Annual leave
- Work from home
3d
Casual Passenger Assistant
Wiltshire Council —Semington
- £12.85 - £13.05 an hour
- School
Front End Specialist Launch Team
Ball Corporation —Devizes
- £62,300 - £103,800 a year
- Data analysis skills
- English
- Computer skills
Quick apply
Customer Experience Manager
Sainsbury's —Swindon
- From £32,700 a year
- Management
- Leadership
- Employee discount
4d
Packaging Sustainability Lead
Twinings Ovaltine —Andover
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Employee discount
Quick apply
Senior Developer
Tetra Tech —Abingdon
- Azure
- Management
- Software development
Business Development Director - Defence
ZeroAvia —Kemble
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Employee assistance programme
Quick apply
Senior React Frontend Developer (Data)
Open Cosmos —Didcot
- Hybrid work
- English
- JavaScript
- APIs
Senior Software Engineer (Full Stack)
Leidos —Ham
- £61,500 - £78,800 a year
- Full-time
- Java
- C++
- Scripting
- Annual leave
- Work from home
12d
Senior Antenna and RF Payload Engineer
Open Cosmos —Didcot
- Hybrid work
- System design
- English
Hydrogen Fuel System Engineer
ZeroAvia —Kemble
- Full-time
- Engineering
- Bachelor's degree
- Python
- Employee assistance programme
Quick apply
Senior Ecologist
Amentum —Didcot
- Full-time
- Travel
- Employee stock purchase plan
- Annual leave

I want to receive the latest job alerts for lead front end in mildenhall, wil

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

lead front end jobs near mildenhall, wil

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

lead front end jobs in mildenhall, wil

Helpdesk Manager (Telecoms)

Lead Front End Developer

Group Business Development Representative

Sous Chef

Supervisor

Shift Supervisor

Director of Applied AI

User Terminal Architect

Front End Software Engineer

Casual Passenger Assistant

Front End Specialist Launch Team

Customer Experience Manager

Packaging Sustainability Lead

Senior Developer

Business Development Director - Defence

Senior React Frontend Developer (Data)

Senior Software Engineer (Full Stack)

Senior Antenna and RF Payload Engineer

Hydrogen Fuel System Engineer

Senior Ecologist

I want to receive the latest job alerts for lead front end in mildenhall, wil

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected