Guest service agent Work, Jobs in Mile End (with Salaries)

Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Premium Lounge Agent - LHR
Etihad Airways —London
- Full-time
- Customer service
- English
- Hotel
1d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
5d
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
Guest Experience Agent
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Front of House Receptionist
Supercity Aparthotels —London
- £31,695 a year
- 12 hour shift
- Microsoft Word
- Hotel
- Administrative experience
- Health & wellbeing programme
Quick apply
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
7d
Casual Food and Beverage Assistant
Hilton —London
- £12.71 - £13.26 an hour
- Part-time
- Hotel
- Hotel experience
Day Concierge
Rendall & Rittner —Tottenham Hale
- £29,500 a year
- Full-time
- Hotel experience
- Employee assistance programme
- Employee discount
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Café
- Employee discount
- Referral programme
Quick apply
14d
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
12d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
8d
Reception and Club Host
Rendall & Rittner —London
- £32,500 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d

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Night Concierge

Four Seasons -
London

Apply Now

Job details

Full-time
£47,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Employee discount
Life insurance
Sick pay

Qualifications

Restaurant experience
Communication skills

Full job description

Job ID: REQ10384557

Four Seasons London

Location: London, London, United Kingdom

widget: Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Night Concierge

Four Seasons Hotel London at Park Lane

At Four Seasons, exceptional service continues throughout the night. Our Concierge team plays a vital role in ensuring guests feel supported, informed, and cared for at all times, no matter the hour.

Four Seasons Hotel London at Park Lane is seeking a Night Concierge to join our Front Office team. This role is ideal for a confident and self‑sufficient hospitality professional who thrives working independently and delivering personalised service overnight.

The role

As Night Concierge, you will be responsible for managing all Concierge services during overnight hours, acting as the key point of contact for guest requests, enquiries, and communication.

A key focus of this role is the preparation and management of guest itineraries, ensuring plans are organised, accurate, and ready for the day ahead. This is an essential part of the role and plays a critical role in ensuring a seamless guest experience from morning onwards.

This role requires strong organisation, excellent written communication, and the ability to prioritise effectively while working independently. You will ensure service continuity overnight, maintain clear communication, and deliver detailed and accurate handovers to the day team.

What you will do

Manage guest enquiries and requests overnight, both in person and via email, ensuring responses are timely, accurate, and professionally presented
Prepare, review, and finalise detailed guest itineraries, ensuring all arrangements are confirmed and ready ahead of the day
Coordinate closely with travel agents and external partners, particularly across US time zones, to manage bookings and updates overnight
Arrange dining reservations, transportation, experiences, and other guest services with attention to detail
Maintain up to date knowledge of London, including late evening and early morning options
Handle guest concerns and service recovery with discretion and confidence
Ensure all guest requests and actions are accurately logged and clearly communicated in daily handovers
Work closely with Night Management and Front Office teams to maintain seamless service continuity
Maintain a calm, organised, and professional presence throughout the night

What we are looking for

Previous experience in a Concierge role within a luxury hotel environment
Strong written and verbal communication skills, with confidence handling guest enquiries via email
Excellent knowledge of London, including restaurants, culture, and transport
Ability to work independently and make decisions during overnight shifts
High level of organisation and attention to detail
Professional, discreet, and service‑driven approach
Flexibility to work a permanent night shift schedule
Right to work in the UK

What to expect

Full time, 40 hours per week
Night shift schedule
Typically four nights on, 3 nights off
10 hour shifts

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

£47,500 package including base salary and service charge, plus commission
Structured 40 hour working week
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning from day one
Season Ticket Loan and Cycle to Work scheme
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable, and sporting activities

Deliver service that never stops

If you enjoy working overnight, take pride in organisation and communication, and are passionate about delivering exceptional guest experiences even in quieter hours, we would be delighted to hear from you.

We look forward to receiving your application.

Apply Now

Refine Your Search

guest service agent jobs in mile end

Night Concierge

Customer Relations Agent

Premium Lounge Agent - LHR

Front Office Team Member (Camden Lock)

Guest Service Agent

Guest Experience Agent

Guest Service Agent

Front of House Receptionist

Guest Service Agent

Guest Services Agent

Night Guest Service Agent

Casual Food and Beverage Assistant

Day Concierge

Guest Service Agent

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Reservations Agent

Reservations Agent

Reception and Club Host

Guest Services Agent

Cluster Reservations Agent

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