Front of house team leader Work, Jobs in Millbrook, Bdf (with Salaries)

Front of House Team Leader
Get Golfing CIO —Hatfield
- £24,000 - £26,000 a year
- Weekend availability
- First Aid Certification
- Conflict management
- Mentoring
- Employee discount
- Referral programme
Quick apply
Front of House Team Leader
Carlsberg Marston's Brewing Company —Northampton
- £10 - £14 an hour
- Temporary
- Hospitality
- Bar
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply

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Front of House Team Leader

Get Golfing CIO -
Hatfield

Quick apply

Job details

Full-time
£24,000 - £26,000 a year

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Supplier ordering
Front of house supervision
Guest relations
Operations management
Closing procedures
Stock ordering
Stock checks
Mentoring junior staff
Internal department liaison
Complaint handling
First Aid Certification
Staff training
Opening procedures
Conflict management
Mentoring
POS
Customer interaction
Training & development
Stock replenishment
Interpersonal troubleshooting
Leadership
Team motivation leadership
Communication skills

Full job description

Job Vacancy: Front of House Team Leader

Location: Mill Green Golf Club

Job Type: Full time

About Mill Green: Mill Green is a premier venue known for hosting unforgettable events. We pride ourselves on our commitment to excellence and unforgettable guest experiences. As we continue to grow, we are looking for a passionate and dedicated Front of house Team Leader to join our dynamic team.

Role Overview: As an Front of house Team Leader, you will play a crucial role in both the coordination and execution of events. This position demands a proactive approach to mobilising the team and delivering and exceptional customer experience. You will be at the heart of ensuring each and every customer has an enjoyable and memorable experience with us at Mill Green .

DutiesLeadership and Supervision

Lead and supervise front-of-house (FOH) staff to ensure their performance and customer service are of high standards.
Conduct regular team meetings to update, set expectations, and provide feedback.
Mentor and train new FOH staff, clarifying their roles and responsibilities.

Customer Service

Provide prompt, courteous, and high-quality service to all customers.
Effectively handle customer complaints and feedback, aiming for immediate resolution.
Maintain a visible presence on the floor to greet and interact with guests.

Operations Management

Oversee daily FOH operations, including opening and closing procedures.
Ensure cleanliness, organization, and visual appeal of all FOH areas.
Coordinate with the kitchen team to ensure seamless service and communication.

Event Coordination

Collaborate with the event planning team to ensure successful execution of events.
Manage event setup, including seating arrangements, decorations, and AV equipment.
Supervise FOH staff during events, ensuring exceptional service.

Inventory and Supplies

Monitor and manage inventory of FOH supplies, such as linens, silverware, and cleaning materials.
Place orders for supplies as needed and ensure timely delivery.
Conduct regular inventory checks to minimize waste and loss.

Policy and Procedure Implementation

Develop and implement FOH policies and procedures to maintain consistency and high standards.
Communicate policies and procedures to FOH staff and ensure adherence.
Update policies and procedures as necessary to reflect operational or regulatory changes.

Interpersonal Responsibilities

Foster a positive and collaborative working environment within the FOH team.
Encourage teamwork and effective communication among FOH staff.
Collaborate with other departments, such as the kitchen and event planning teams, to ensure smooth operations.

Requirements

Requirements for a Front of House Team Leader

Minimum of 2-4 years of front-of-house experience in hospitality industry.
Proven track record of exceptional customer service and team management.
Strong leadership, interpersonal, and communication skills.
Ability to handle customer complaints and resolve conflicts effectively.
Proficiency in using POS systems and relevant software.
Familiarity with health and safety regulations in hospitality industry.

Education and Certifications

First aid and CPR certification is a plus.
Personal Licsense Holder is a plus.
Leadership or management training certification is advantageous.

Personal Attributes

Passionate about providing excellent customer service.
Strong problem-solving skills and a proactive approach to handling issues.
Ability to inspire and motivate a team.
Flexibility to work evenings, weekends, and holidays as required.
Commitment to maintaining a positive and professional work environment.

Physical Requirements

Ability to stand, walk, lift, and carry items up to 25 pounds.
Ability to perform physically demanding tasks, such as setting up and tearing down event spaces.
Good manual dexterity for handling various front-of-house tasks.
Ability to operate kitchen equipment and POS systems efficiently.

Benefits

Pension Plans
Training & Development
Free Golf
50% discount on food and beverage
Staff referral programme

Quick apply

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