Apprentice Customer Service Coordinator – Daviot, Inverness, IV2 5XL
About Breedon Group:
Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you?
If so, perhaps working as a Customer Service Coordinator is your career call. Earn as you learn, combining college study for a SCQF Level 5 in Customer Service with industry experience at the largest independent construction materials group in the UK.
Breedon is a home for inquisitive learners. Quarries, cement, and construction are no longer old-fashioned sectors. We’re providing the foundation for our lives, building the places where we live and work, play and in-between.
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Being paid to go to college; earn as you learn, without having to ‘work the time back’
- Achieving a SCQF Level 5 Apprenticeship over a 15 month period
- Full company funding of any fees for qualifications and training
- No shifts, no nights, no weekends; a 40-hour week, with Monday-to-Friday daytime hours
- A competitive salary significantly higher than the national minimum wage for apprentices
- Support from a community of apprentices; a collaborative and comprehensive induction
- A huge variety of potential career progression pathways at a stable, thriving business
As an Apprentice Customer Service Coordinator:
- Respond to customer enquiries and engage customers to understand their needs and recommend the best solution
- Take customer orders and make sure all details are put into the system correctly
- Price and quote for customers and capture within Breedon’s systems
- Proactively maintain product knowledge expertise ensuring you understand Breedon’s products and can recommend the best solutions to customers actively upselling and cross selling where appropriate
- Actively manage customer enquiries to conclusion, driving conversion, understanding the reasons behind lost quotes
- Manage customer credit limits, proactively anticipating and communicating to enable smooth flow
- Deal with last-minute changes and let customers know if anything changes
- Build good relationships with customers over the phone
- Help improve how the team works by sharing ideas and hitting targets.
You will attend college; the choice of college will be dependent on where you live.
If you’re one who enjoys doing the same thing every day, maybe this role isn’t for you. You won’t be spending every day doing boring, repetitive jobs! If you love getting stuck in and putting a smile on our customers faces, then now we’re talking!
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National 5 Maths and English, Grades A – C
- Strive for continuous improvement with a focus on finding the right solution
- Positivity - our customers feel it
- The ability to work well under pressure and to multitask
- Resilience and the skill to deal with challenging customers and situations
- Flexibility when it comes to business needs and change
- The ability to demonstrate absolute care for our customers, our colleagues, and our business
- Effective time management, adhering to administrative policies and procedures.
In joining us, you won’t be thrown in the deep end or treated like just a number; you’ll work in a close-knit team, with someone always on hand to offer help.
Here’s what one of our existing employees want to tell you…
Jorden, a Mobile Plant Operative based in Longwater, East Anglia.
“I didn’t need any previous experience within the field and have been given all the help and support that I need to do well within my role. I had gotten to the age where I no longer wanted just a job but a career, and I really feel that I have found that within Breedon. Now I am working in this industry, I can’t imagine wanting to do anything else.”
Additional benefits for this role include:
- Salary- £21,257.60 - £23,316.80
- Company Pension Scheme
- 33 days annual leave, inclusive of bank holidays
- Share Saver Scheme participation
- Company Life Assurance Scheme
- Access to our Employee Assistance Programme for health and wellbeing support
- Discounts on a wide range of products through our employee benefits platform
- Broad learning opportunities and career progression pathways.
Interested? Click on the following website to find your role and apply. Early Careers | Breedon Group plc Careers
Diversity Statement:
At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.
