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head of customer service jobs near milton common, oxf

Head of Transactional Service Centre (Secondment/Fixed Term Contract)

Thames Valley Police -
Kidlington

Apply Now

Job details

Full-time | Fixed term contract
£71,429 a year
5 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Driving
Leadership

Full job description

Head of Transactional Service Centre (Secondment/Fixed Term Contract)

Department

People Directorate

Location

Kidlington, Home Address (Hybrid)

Rank/Grade

TVP Broad Band 5L

Salary

Band 5L, circa £71,429 per annum, plus benefits

Part/Full Time

Full Time

Type of Contract

Secondment/Fixed Term Contract

Job Advert

12 month Secondment / Fixed Term Contract - Head of Transactional Service Centre (Delivery)

Shape the future of Enabling Services at Thames Valley Police

This is an exciting opportunity to lead the design and delivery of a brand-new Transactional Service Centre at Thames Valley Police.

As Head of Transactional Service Centre (Delivery), you will play a pivotal role in creating and establishing a new function that will transform how key enabling services are delivered across the organisation. Initially focused on People services, this role will also help shape a model that has reach across People, Tasking & Resilience, and Finance, making it a highly visible and strategically important leadership position.

This is much more than a service delivery role. It is an opportunity to build, lead and embed a critical function from the ground up — designing services, driving performance, improving customer experience, and enabling sustainable, efficient ways of working across Thames Valley Police.

If you are an experienced leader with a track record in service transformation, operational delivery, continuous improvement, and stakeholder engagement, we would love to hear from you.

What you will be responsible for

In this role, you will:

Lead the design, mobilisation, and delivery of the new Transactional Service Centre
Develop a service model that delivers high-quality, efficient, and customer-focused services.
Drive operational excellence, service performance, and continuous improvement.
Help shape the future of Enabling Services within Thames Valley Police
Collaborate closely with senior leaders and stakeholders across multiple functions to ensure the new service meets organisational needs.
Champion digital transformation, modern ways of working and service innovation.
Build credibility and confidence in the new function through strong delivery, clear governance, and excellent stakeholder management.

What we are looking for

We are seeking a credible and forward-thinking leader who can bring together strategy and execution.

You will ideally have:

Significant leadership experience in service delivery, shared services, operational transformation, or business change
Experience of designing, implementing, or improving transactional / support service functions
Strong track record of delivering change, performance improvement, and customer-focused outcomes.
The ability to work across organisational boundaries and influence at senior level.
experience of leading teams through change and creating a culture of accountability, improvement, and collaboration.
Excellent communication, relationship-building, and stakeholder management skills.
The ability to balance strategic thinking with hands-on delivery in a fast-paced and evolving environment.

Experience in the public sector or a complex organisational environment would be beneficial, but most importantly, we are looking for someone who can bring the leadership, pace and vision needed to make this role a success.

Why this role matters

This is a unique chance to take on a leadership role that will have a lasting impact on how Thames Valley Police deliver critical enabling services.

You will have the opportunity to:

shape a new function from the outset.
influence how services are delivered across the organisation.
improve the experience of internal customers and stakeholders.
deliver meaningful organisational change in a role with real visibility and impact.

If you thrive on building services, leading change, and making a tangible difference, this could be the ideal next step.

Working for Thames Valley Police

At Thames Valley Police, we work together to protect our communities. Whether as an officer, staff member, or volunteer, you will play a key role in helping us achieve our mission.

As part of the Thames Valley Police family, you will benefit from:

30 days annual leave, plus Bank Holidays.
Flexible and hybrid working.
Access to a local government pension scheme.
A wide range of lifestyle discounts and wellbeing support.
Excellent learning and development opportunities.
Access to staff networks, wellbeing services, and inclusion initiatives.

We are committed to building a workforce that reflects the communities we serve and to creating an inclusive culture where people feel valued, supported, and able to thrive.

Essential information for internal applicants

If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis.

All secondments must be supported in writing by your Line Manager and Head of Department / Commander or Deputy. Please attach written approval to your application.

If secondment support is not available, the role may be offered on a fixed-term contract basis. Please note this may have implications, including the loss of continuous service protections.

Shift allowance, on-call or other role-related allowances from your previous post will not be protected unless attached to the new role for the duration of the secondment.

Past applicants for this role will not be considered at this time.

Additional information

All posts require a level of Police Vetting in line with the National Vetting Code of Practice. Residency requirements apply, although applications will be considered on a case-by-case basis where applicants can demonstrate UK residency with supporting evidence.

For queries, please contact the Recruitment Team a [email protected]

Please use Google Chrome when completing your application where possible.

The closing date for enquiries and receipt of completed applications is Wednesday 24 June 2026.

Find out more about our roles here.

#LI-Hybrid (for hybrid working)

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.

Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Apply Now

Refine Your Search

head of customer service jobs in milton common, oxf

Head of Transactional Service Centre (Secondment/Fixed Term Contract)

Head of Logistics - Events

Head of Regional Service

Head of F&B Strategy

Head of Admissions

Enforcement Agent - Merton

Customer Care Coordinator

Head of New Business Mobilisation

Senior Graduate Admissions Manager

Office Manager & Team Assistant

Head of Projects - Reading, UK

Food & Beverage Marketing Manager

Assistant Director of Neighbourhood

Student Fees Manager

Junior Marketing Executive

Ticketing Manager

Head of Hospitality Operations - Fixed Term Contract

Head of Arboricultural Administration

Head of Cabin Services

Photographer & Videographer, Floorplanner, D.E.A

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