Client services occupations Work, Jobs in Milton Ernest, Bdf (with Salaries)

Customer Success Manager
Total IT Technology Solutions Ltd —Bedford
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Client Services Coordinator (UK Wholesale)
Ingram Content Group —Deanshanger
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Customer Service Administrator
Europa Worldwide Group —Corby
- £28,087.33 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
12d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
TRM Customer Service Advisor
Olleco —Blisworth
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Resolution Co-ordinator
Copart —Bedford
- £27,976 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
- Life insurance
Quick apply
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Training Coordinator
Book My Course —Wellingborough
- £26,644.80 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Account Manager
Total Utiility Management —Bedford
Customer Services Coordinator - 15 month fixed term
untypical —Bedford
- Microsoft Word
- Microsoft Excel
- Plumbing
- Employee assistance programme
Customer Care Representative
Givaudan —Milton Keynes
- English
- Microsoft Office
- Bachelor's degree
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Customer Service Administrator
Dawsongroup —Willen
- Full-time
- Customer service
- Communication skills
- Time management
Quick apply
7d
Customer Service Representative
Element Materials Technology —Hitchin
- Microsoft Word
- Microsoft Excel
- Customer service
Client Success Executive
Incentivesmart Limited —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
Customer Service Representative
Povoas Packaging Ltd —Desborough
- £27,000 - £29,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10d
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
- Customer service

I want to receive the latest job alerts for client services occupations in milton ernest, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services occupations jobs near milton ernest, bdf

Customer Success Manager jobs in Bedford

Customer Service Coordinator jobs in Bedford

Customer Service Representative jobs in Hitchin

Customer Care Coordinator jobs in Milton Keynes

Customer Success Manager jobs in Milton Keynes

Account Manager jobs in Bedford

Customer Service Representative jobs in Northampton

Customer Success Manager jobs in Manchester

Operations Manager jobs in Belfast

Customer Success Manager jobs in Bracknell

Project Manager jobs in Essex

Marketing Manager jobs in Glasgow

Account Manager jobs in Bristol

Customer Success Manager jobs in Uk Wide Remote

Customer Success Manager jobs in Wales

Customer Service Coordinator jobs in Harrogate

Civil Service jobs in Caerphilly Cf83

Event Coordinator jobs in Leeds

Customer Service Coordinator jobs in Dewsbury

Event Coordinator Assistant jobs in London

Customer Success Manager

Total IT Technology Solutions Ltd -
Bedford

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Health & wellbeing programme
Private dental insurance
Annual leave
Company events
Private medical insurance
Referral programme
On-site parking

Qualifications

CRM software
Microsoft Office
Customer relationship management
Account management
Communication skills
Negotiation

Full job description

Company Profile

Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients.

Overview of the position: This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional service, possess excellent communication skills, and thrive in a fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork.

Experience:

Proven experience in client success management, account management, or similar role.
Strong understanding of customer relationship management principles and practices.
Excellent communication, negotiation, and presentation skills.
Ability to prioritise and manage multiple tasks and projects simultaneously.
Analytical mindset with the ability to interpret data and trends to drive decision-making.
Proficiency in CRM software and Microsoft Office suite.
Experience in the Technology Sector is a plus.

Duties and KPIs:

Client Relationship Management:
Develop and maintain strong, long-lasting relationships with key clients.
Act as the primary point of contact for key client enquiries, requests, and escalations.
Conduct regular check-ins and meetings to understand client needs and objectives.
Proactively anticipate key client concerns and address them effectively.
Strategic Account Management:
Collaborate with clients to develop strategic account plans aligned with their business goals.
Identify opportunities for growth and expansion within existing client accounts.
Work cross-functionally with Customer Service, and Service teams to deliver value-added solutions to clients.
Onboarding and Training:
Facilitate the onboarding process for new clients, ensuring a smooth transition and alignment with their expectations.
Provide training and support to clients on our products/services, ensuring they maximise their usage and value.
Performance Analysis and Reporting:
Monitor key performance metrics and KPIs to assess client satisfaction and identify areas for improvement.
Prepare regular reports and presentations for clients, showcasing progress, achievements, and areas for optimisation.
Issue Resolution and Escalation Management:
Act as a liaison between key clients and internal teams to resolve issues or concerns in a timely manner.
Escalate complex issues to appropriate stakeholders and follow up to ensure resolution and client satisfaction.
Renewal and Upsell Management:
Proactively engage with key clients to renew contracts and subscriptions, driving retention and revenue growth.
Identify upsell opportunities based on client needs and usage patterns, collaborating with sales teams to capitalise on them.
Client Advocacy and Feedback:
Serve as a client advocate within the organisation, representing their interests and championing their success.
Gather client feedback and insights to inform product development and service enhancements.

Location: Bedford, Bedfordshire

Client location:International and National customer base but the majority are based in and around London.

Day to day Communication: Clients, Professional Service& Customer Service Teams.

Travel: From a day-to-day perspective, this role will require you to commute only to/from our head office where the role will be

Additionally, you may be required to travel as and when necessary to:

- Our London office when required (for training or if the Head

Office becomes unavailable)

- Other regional offices (both existing and new for reasons similar

to the above)

- To clients across the Southeast (and in some cases

nationally) and when deemed as a requirement of the role

Company Benefits:

30 Days annual leave plus 1 day, 2 weeks either side of your Birthday
Great working environment within a friendly team
Private healthcare including 24-hour GP access
Mental health & wellbeing programmes
Audio, optical & dental cover
Up to 10 days of relevant training per year
A tailored professional and personal development plan
High performance computers for all employees
Friendly, supportive, and professional working environment

Our Recruitment Process:

Stage 1: Telephone screening (10–15 minutes) with HR TeamStage 2: Teams or in-person interview with Head of Business DevelopmentStage 3: Face-to-face interview with Head of Business Development & HR Manager
Stage 4: Offer discussion with HR ManagerFinal Stage: Offer letter and agreed start date — welcome to Total IT

Why Work at Total IT: Join us and be greeted by “great people” in an atmosphere that makes you want to come into work each day! Expect a warm welcome, fair and professional treatment, and top-up training to help you meet your goals.

Why work at Total IT

A recent team survey gives you an insight into the work life here at Total IT:

"Great people", "The atmosphere makes me want to come into work each day!"

Joining us on this role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Health & wellbeing programme
On-site parking
Private dental insurance
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in milton ernest, bdf

Customer Success Manager

Client Services Coordinator (UK Wholesale)

Customer Service Specialist

Customer Service Administrator

Customer Care Coordinator

Client Solutions Specialist

TRM Customer Service Advisor

Customer Resolution Co-ordinator

Client Operations Manager

Training Coordinator

Account Manager

Customer Services Coordinator - 15 month fixed term

Customer Care Representative

Trainee Customer Service Representative (CSR)

Sr Client Success Manager

Customer Service Administrator

Customer Service Representative

Client Success Executive

Customer Service Representative

Customer Service Desk Co-ordinator

I want to receive the latest job alerts for client services occupations in milton ernest, bdf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected