Delivery manager Work, Jobs in Milton Keynes, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
6d
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
1d
Engagement Lead (South)
FIND. —Milton Keynes
- £40,000 a year
- Full-time
- Travel
Quick apply
4h
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Project Delivery Manager
The Guinness Partnership —Milton Keynes
- £53,433 a year
- Full-time
- Customer service
- Project management
- Construction
1d
Agile Delivery Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Agile
4d
Delivery Service Provider Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Bachelor's degree
Quick apply
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
1d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Customer Team Leader
Co-op —Milton Keynes
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
5d
Fire Safety Services Delivery Manager
Securitas UK —Milton Keynes
- £48,000 a year
- Full-time
- English
- Driving
- Travel
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Store Manager
Mint Velvet —Milton Keynes
- Full-time
- Management
- Employee discount
Quick apply
Principal Delivery Manager
bp —Milton Keynes
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Relocation assistance
- Annual leave
11d
Assistant General Manager
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Microsoft Office
- Communication skills
Assistant Store Manager
Aldi —Bedford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Hire Manager
Selwood Limited —Bedford
- £40,845 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
13d
Field Sales Manager
Hanover Dairies Limited —Bicester
- £38,000 a year
- Full-time
- Sales
- Salesforce
- Analysis skills
- Health & wellbeing programme
Quick apply
7h
Service Delivery Manager
Wickes —Northampton
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
13d

I want to receive the latest job alerts for delivery manager in milton keynes, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

delivery manager jobs near milton keynes, bkm

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
6 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in milton keynes, bkm

Service Delivery Manager

Associate Delivery Manager

Engagement Lead (South)

Client Operations Manager

Project Delivery Manager

Agile Delivery Manager

Delivery Service Provider Manager

Associate Delivery Manager

Sr Client Success Manager

Customer Team Leader

Fire Safety Services Delivery Manager

Senior Account Manager

Store Manager

Principal Delivery Manager

Assistant General Manager

Assistant Store Manager

Hire Manager

Customer Success Manager - Microsoft

Field Sales Manager

Service Delivery Manager

I want to receive the latest job alerts for delivery manager in milton keynes, bkm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected