Help desk analyst Work, Jobs in Milton Keynes, Bkm (with Salaries)

Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
6d
IT Service Desk Analyst
Acrelec UK —Hemel Hempstead
- From £27,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
1d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Shift Customer Service Network Analyst
Motorola Solutions —Hemel Hempstead
- Full-time
- Customer service
- Analysis skills
- Travel
- Employee stock purchase plan
- Employee assistance programme
Service Desk Analyst - Swedish Speaking
Sysco International —Hemel Hempstead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply
IS Analyst - Workplace (Security) - 6m FTC
Booker Group —Wellingborough
- Management
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
8d
Queue Manager
Boxxe Group —Luton
- Organisational skills
- IT
Quick apply
2h

More jobs to discover

Find similar jobs that you might be interested in.

IT Service Desk Analyst
London School of Hygiene & Tropical Medicine —London
You will take part in maintaining, supporting, and developing the IT services that support the research and teaching in the school.
£34,741 - £38,986 a year
3d
IT Service Desk Analyst
Leigh Day —London
Hybrid working (typically 2-3 days from home for a full time worker). Typically, this consists of two days in the office and three days working from home, with…
2d

I want to receive the latest job alerts for help desk analyst in milton keynes, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near milton keynes, bkm

Application Support Analyst

Solifi -
Milton Keynes

Apply Now

Job details

Full-time
Up to £2,500 a week
6 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

ITIL Certification
Bachelor's degree
IT
Application support
Communication skills
Banking
German

Full job description

Vacancy Name

Application Support Analyst

Vacancy No

VN976

Job Title

Application Support Analyst

Work Location City

Milton Keynes

About Solifi

Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.

About the Team

The Application Support team is a collaborative, fast-paced team of professionals that utilizes their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers’ business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.

About the Position

As an Application Support Analyst, you will work closely with key stakeholders within the organization and our clients. You will work closely with our Infrastructure, Support and Product teams involved to analyze our client’s requirements to efficiently and effectively progress Incidents and Service Requests. You will work to triage, troubleshoot, and problem solve any issues that are raised in order to meet the client’s needs, gathering and analyzing functional requirements from internal and external clients, assisting in resolving client issues concerning business functionality requirements and investigating business system issues. This will enable us to provide customer service and drive client satisfaction.

Role and Responsibilities

As an Application Support Analyst, you will work closely with key stakeholders, being able to demonstrate excellent interpersonal skills and communication techniques is key.
The primary objective of the Application Support Analyst is to provide the first point of contact for all internal / external incidents and service requests. Logging all support / service requests, allocating and prioritizing through the Solifi incident management and request fulfilment processes.
To be the main SME between the customer and the internal service teams as well as consultant within the Service Operation teams. Responsible for undertaking the initial triage, driving tickets through their lifecycle to resolution and ultimately client satisfaction.
Understand Client’s business needs and improve client satisfaction with transparency and effective communication.

About You

Skills/Experience Requirements: At least 2-3 years previous experience working in a IT Service Desk \ Application Support related environment ITIL V3 Qualification (desirable but not essential) Excellent communications skills (Written and Verbal), German Speaker an advantage. Incident management experience or equivalent Ability to take ownership and be responsible for actions Experience in finance or banking industry (desirable but not essential) The purpose of the Application Support Analyst is to be a Customer Advocate that is a community-minded professional who embodies the following traits: Communicator – Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our products and those that use it. Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem – be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution. Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves. Compassionate – Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes

Preferred Experience Level

2 years

Preferred Education Level

Bachelor's Degree

Employment Basis

Full Time

Benefits

Private medical insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with professional qualifications

Applications Close Date

12 Nov 2026

Apply Now

Refine Your Search

help desk analyst jobs in milton keynes, bkm

Application Support Analyst

IT Service Desk Analyst

Service Desk Analyst

Shift Customer Service Network Analyst

Service Desk Analyst - Swedish Speaking

IS Analyst - Workplace (Security) - 6m FTC

Queue Manager

More jobs to discover

I want to receive the latest job alerts for help desk analyst in milton keynes, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected