Title: Support Services Administrator
Status: Part-Time (Fixed-Term Contract until March 2027) 25-30 hours per week
Remuneration: £19,827.60 (£23,132.20 FTE) – Based on 30 hours
Department: Operations
Location: Head Office, Milton Keynes
Reports to: Membership & Systems Manager
Role Purpose
Working as part of the Operations team, this role is vital in providing administrative support across the services we provide to our staff and membership base, including in Customer Service, People and Governance. The Support Services Administrator plays a vital role in delivering high-quality customer service and operational support across the organisation.
This role acts as a central point of contact for internal and external queries, ensuring smooth service delivery while supporting key functions including customer service and human resources in general administration tasks. The ideal candidate is highly organised, proactive, and committed to operational excellence and customer satisfaction.
The opportunity
This is an exciting opportunity with excellent variety and the chance to work collaboratively across multiple areas, including Customer Service and People, contributing to key organisational processes such as membership management, recruitment administration, and internal systems support.
We’re looking for someone who thrives in a fast-paced environment, enjoys problem-solving,
and takes pride in delivering accurate, high-quality work. If you’re a strong communicator with a keen eye for detail and a proactive approach, this role provides a great opportunity to develop your skills within a supportive and purpose-driven organisation.
KEY RESPONSIBILITIES
- Provide support and guidance for all customers and members with enquiries over the phone or via email.
- Coordinate the response to enquiries received via the helpdesk (Zendesk) ensuring a timely response or escalation to the relevant department
- Support the People function in general administrative tasks such as organising and maintaining personnel records, assisting in the recruitment process and preparing documents
- Maintain the accuracy and quality of information held on the databases that relate to Membership and HR
- Liaise and provide appropriate support and advice to all other departments within the organisation.
- Support the Operations department in all aspects of their work.
- Provide support and guidance for Table Tennis England members with registration or annual renewal of memberships.
- Support the Membership & Systems Manager and People Manager where required.
- Attend training as required for ongoing development and to support the organisation
Other duties as may reasonably be required from time to time commensurate with the business of Table Tennis England.
YOUR APPLICATION
If you feel inspired by this opportunity and excited to join the Table Tennis England team, please submit
the following, including what you can bring to the role and why you would like to be part of the team.
- CV (no more than two pages)
- Cover Letter
Please send your CV and Cover Letter to – [email protected]
The closing date for applications is 5pm on Tuesday 16 June 2026
Interviews will be held on Tuesday 23 June 2026
For an informal discussion about the role, please contact [email protected]
Should you require assistance with the application process, please contact HR and we will make every
effort to meet your specific requirements. We operate under the Disability Confident Scheme.
Pay: £19,827.60 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site gym
- On-site parking
Application question(s):
- Do you have a Level 2 or 3 Business Administration qualification, CIPD, or equivalent (or working towards)?
Experience:
- Administrative: 2 years (preferred)
Work Location: In person
