Senior operations engineer Work, Jobs in Milton Keynes, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
5d
Technical Director
Arcus FM —Milton Keynes
- £80,000 - £100,000 a year
- Full-time
- Financial services
- Leadership
Quick apply
3d
Senior Site Reliability Engineer
Kinetic Software —Milton Keynes
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Scripting
- Linux
- Employee assistance programme
- Employee discount
4d
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
9d
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
9d
Senior Clinical Engineer
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £39,959 - £48,117 a year
- Full-time
- Flexible schedule
9d
Senior Electrical Engineer
British Pipeline Agency —Hemel Hempstead
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Schematics
- Engineering
- Electrical Engineering
- Life insurance
Quick apply
12d
Senior Engineer
Kinetic Software —Milton Keynes
- Hybrid work
- AWS
- Software development
- Agile
- Employee assistance programme
- Employee discount
Senior Manufacturing Engineer
Cosworth —Northampton
- £50,000 - £56,000 a year
- Bachelor's degree
Structural Design Engineer (Lead & Senior)
Airbus Operations Limited —Broughton
- Full-time
- Hybrid work
- Travel
- Free parking
Senior Production Engineer
SPX —Wappenham
- Hybrid work
- Assembly
- Analysis skills
- Continuous improvement
10d
Flight Simulator Technician
Avion —Luton
- Weekend availability
- Maintenance
Quick apply
Product Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Employee discount
Senior Aerodynamic Engineer - Brake Thermal
Cadillac Formula 1® Team —Silverstone
- Annual leave
Quick apply
Change Manager
Dalcour Maclaren —Bicester
- Military
- Free parking
- Annual leave
Quick apply
4d
Marella Cruises | Entertainment Technician
RWS Global —Milton Keynes
- Resort
Senior Business Development Manager
GXO Logistics —Milton Keynes
- Up to £70,000 a year
- Full-time
- Sales
- Travel
- Warehouse experience
- Annual leave
3d
Site Engineer
EKFB —Greatworth
- Engineering
- Construction
Site Manager - Gas Mains Replacement
Prestige Pipelaying —Northampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Analysis skills
- Supervising experience
- Employee discount
- Sick pay
Quick apply
7d
Tech Lead – Departure & Compliance
easyJet —Luton Airport
- Full-time
- Hybrid work
- DevOps
- Java
- AWS
- Employee discount
10d

I want to receive the latest job alerts for senior operations engineer in milton keynes, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
5 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior operations engineer jobs in milton keynes, bkm

Service Delivery Manager

Technical Director

Senior Site Reliability Engineer

Principal Data Engineer

Team Lead-Data Engineering

Senior Clinical Engineer

Senior Electrical Engineer

Senior Engineer

Senior Manufacturing Engineer

Structural Design Engineer (Lead & Senior)

Senior Production Engineer

Flight Simulator Technician

Product Lead

Senior Aerodynamic Engineer - Brake Thermal

Change Manager

Marella Cruises | Entertainment Technician

Senior Business Development Manager

Site Engineer

Site Manager - Gas Mains Replacement

Tech Lead – Departure & Compliance

I want to receive the latest job alerts for senior operations engineer in milton keynes, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected