Senior site agent Work, Jobs in Milton Keynes, Bkm (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Employers Agent
Amplius —Milton Keynes
- £56,650 a year
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Senior Technical Writer
Eckoh —Hemel Hempstead
- From £60,000 a year
- Full-time
- Hybrid work
- English
- Driving
- APIs
- Free parking
- Life insurance
Quick apply
2d
Operations Manager, Frasers Plus Luton, Luton, UK
CBRE —Luton
- Full-time
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Business Development Manager
Jakops Group Limited —Milton Keynes
- £42,000 - £55,200 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Banbury
- Full-time
- Customer service
- English
- Administrative experience
2d
Business Development Manager - Water
Zeta Compliance Services Ltd —Gawcott
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
Sub Agent
EKFB —Chipping Warden
- Civil engineering
- Engineering
- Supervising experience
Roofing Surveyor/Estimator
Harrow Roofing and Building LTD —Great Missenden
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- Driving
Quick apply
4d
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
Site Engineer
EKFB —Greatworth
- Engineering
- Construction
Site Engineer - Freelance
EKFB —Buckingham
- Engineering
- Construction
Senior Land Manager
Environment Bank —Northampton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Annual leave
Quick apply
Chief Systems Engineer
Leonardo UK Ltd —Luton
- £70,000 - £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
- Referral programme
Commercial Agent/Strategic Land Lead
Cameron Frazer —Towcester
- Full-time
- Hybrid work
- Analysis skills
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

senior site agent jobs in milton keynes, bkm

Customer Service Manager

Ticketing Manager

Employers Agent

Senior Account Manager

Senior Technical Writer

Operations Manager, Frasers Plus Luton, Luton, UK

Key Account Director

Business Development Manager

Delivery Station Liaison Agent

Business Development Manager - Water

Team Lead-Data Engineering

Sub Agent

Roofing Surveyor/Estimator

Principal Data Engineer

Site Engineer

Site Engineer - Freelance

Senior Land Manager

Chief Systems Engineer

Commercial Agent/Strategic Land Lead

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