Organisation
Cranfield University
Faculty or Department
Student Experience
Based at
Cranfield and Milton Keynes
Hours of work
30 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Salary
Full time starting salary is normally in the range of £29,363 per annum pro rata (30 hours per week)
An opportunity has arisen to join the Student and Academic Support Team in the role of Student and Academic Support (SAS) Lead supporting MK:U. The successful applicant will be joining a friendly and supportive team, committed to improving the quality of the student experience.
About the Role
You will be the key point of contact for students, staff and External Partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.
You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate. It will be important to build good working relationships with students, staff, and partners.
About You
We are looking for a friendly, self-motivated individual who has a passion for high quality customer service. You will be IT literate, including Microsoft packages and database applications. Ideally, you will have experience of academic administration preferably within a Higher Education Institution. You will be committed to developing and leading a customer service environment, have a high degree of accuracy and attention to detail and excellent communication skills. You will have experience in managing a team and meeting the needs of your customer/business with high performance standards.
About Us
As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.
MK:U is an exciting new addition to the Cranfield University educational family; a new model higher education provider for Milton Keynes, designed to meet urgent technological and skills needs. MK:U’s education is designed with and for business to fill growing skills gaps in the digital economy.
MK:U’s education focuses on real-world application of problems using problem-based learning. Find out more here: MK:U apprenticeships (cranfield.ac.uk)
Our Values and Commitments
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.
We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.
Working Arrangements
Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.
How to apply
For an informal discussion about this opportunity, please contact Soumayah Ghazi, Student and Academic Support Manager on (E): [email protected]
Please do not hesitate to contact us for further details on (E): [email protected]. Please quote reference number 5313.
Closing date for receipt of applications: 7 June 2026
Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.
