Support escalation engineer Work, Jobs in Milton Keynes, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
3d
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
8d
Technical Engineer
Teletrac Navman —Milton Keynes
- Hybrid work
- Up to 50% travel
- Travel
- IT
- Annual leave
- Life insurance
10d
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
10d
Technical Director
Arcus FM —Milton Keynes
- £80,000 - £100,000 a year
- Full-time
- Financial services
- Leadership
Quick apply
1d
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
11d
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Operations Engineer - Milton Keynes
Conrad Energy —Milton Keynes
- £46,500 a year
- Full-time
- Computer literacy
- Maintenance
- Microsoft Office
- Annual leave
Quick apply
Incident Planner
Getronics —Milton Keynes
- Full-time
- Hybrid work
- Negotiation
- Annual leave
- Employee assistance programme
National Technical Support, PMLS, UK
Mindray —Milton Keynes
- Engineering
- English
- Electrical Engineering
3d
Regional Service Manager
InPost UK —Hemel Hempstead
- Hybrid work
- Supervising experience
- Quality control
- Leadership
- Annual leave
Quick apply
4d
Maintenance Engineer
DS Smith —Blunham
- £57,305.00 - £61,861.21 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Staff Technical Program Manager, CAE
Zoox —Banbury
- £122,000 - £146,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Team management
- Annual leave
- Life insurance
Quick apply
Brewery Operative
Wells & Co. —Bedford
- £26,100 - £28,000 a year
- Bar
- Microsoft Office
- Quality control
- Annual leave
- Employee discount
Quick apply
IT Service Desk Analyst
Acrelec UK —Hemel Hempstead
- From £27,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
3d
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Quick apply
1d
Information Controller
EKFB —Chipping Warden
- Construction
- Communication skills
Graduate Embedded Software Engineer
Racelogic —Buckingham
- Engineering
- C++
- Bachelor's degree
- Annual leave
Quick apply
4h
Mobile Engineering Supervisor
BAM Construction —Bedford
- Management
- Customer service
- Computer literacy
Electronics Production Support Engineer
Leonardo UK Ltd —Luton
- £38,000 - £61,000 a year
- Full-time
- Hybrid work
- Travel
- Flexible schedule
- Referral programme

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support escalation engineer jobs near milton keynes, bkm

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
3 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in milton keynes, bkm

Service Delivery Manager

Principal Data Engineer

Technical Engineer

On-Site 1st/2nd Line Support Technician

Technical Director

1st & 2nd Line Support Team Leader

Technical Support Supervisor

Operations Engineer - Milton Keynes

Incident Planner

National Technical Support, PMLS, UK

Regional Service Manager

Maintenance Engineer

Staff Technical Program Manager, CAE

Brewery Operative

IT Service Desk Analyst

Network Deployment Engineer

Information Controller

Graduate Embedded Software Engineer

Mobile Engineering Supervisor

Electronics Production Support Engineer

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