Technical application manager Work, Jobs in Milton Keynes, Bkm (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
2d
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
Technical Training Instructor
Scania —Milton Keynes
- £44,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- Mentoring
- Annual leave
- Employee discount
Senior Vulnerability Management Lead | S4 | CIO | Milton Keynes or Glasgow
A01 Santander UK plc —Milton Keynes
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- Spanish
- Team management
- Scripting
12d
Data Privacy Manager
DHL Supply Chain —Milton Keynes
- Remote
- Travel
- Communication skills
- Annual leave
8d
Deputy Technical Manager
ATG Entertainment Limited —Milton Keynes
- £44,408 a year
- Full-time
- CAD
- Recruiting
- Organisational skills
2d
Project Manager,
KOMPAN —Milton Keynes
- Remote
- CRM software
- Microsoft Office
- Budgeting
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
Health, Safety & Environment Manager
Mars —Milton Keynes
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Workshop Manager
Northgate Vehicle Hire —Milton Keynes
- £40,000 - £43,000 a year
- Monday to Friday
- Customer service
- Team management
- Employee discount
Quick apply
EMEA Systems Manager
Securitas Technology UK —Milton Keynes
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
Quick apply
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave
Contracts Manager
M & J Group (Construction & Roofing) Ltd —Bedford
- £65,000 a year
- Full-time
- Travel
- Contracts
- Construction experience
Quick apply
Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm
Safran Engineering Services UK Limited —Pitstone
- PMP
- Engineering
- Bachelor's degree
Quick apply
Talent Acquisition Specialist
SHI International Corporation —Milton Keynes
- Full-time
- Data analysis skills
- Bachelor's degree
- Travel
Business Review Assistant
Network Rail —Milton Keynes
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Time management
- Free parking
- Annual leave
1d
Workshop Coordinator
Air IT —Milton Keynes
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
10d
Storm Water Control Technical Product Manager (R&D Team)
ACO Technologies plc —Shefford
- Hybrid work
- Product management
- Communication skills
- Marketing
- Free parking
- Annual leave
QHSE Compliance Officer
Glendale Countryside Ltd —Milton Keynes
- £38,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Gym membership
Quick apply
12d

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technical application manager jobs near milton keynes, bkm

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
2 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical application manager jobs in milton keynes, bkm

2nd Line analyst - Technical Support

4 Year Technical Degree Apprentice (IT & Technology)

Technical Training Instructor

Senior Vulnerability Management Lead | S4 | CIO | Milton Keynes or Glasgow

Data Privacy Manager

Deputy Technical Manager

Project Manager,

Associate Technical Account Manager

Health, Safety & Environment Manager

Workshop Manager

EMEA Systems Manager

Technical Account Manager

Contracts Manager

Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm

Talent Acquisition Specialist

Business Review Assistant

Workshop Coordinator

Team Leader

Storm Water Control Technical Product Manager (R&D Team)

QHSE Compliance Officer

I want to receive the latest job alerts for technical application manager in milton keynes, bkm

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