Web manager Work, Jobs in Milton Keynes, Bkm (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
8d
Team Leader
HM Courts and Tribunals Service —Milton Keynes
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
HR Administrator
Atlantic Data Ltd —Milton Keynes
- £21,000 - £23,000 a year
- Part-time
- Administrative experience
- Human resources
- Recruiting
- Free parking
- Flexitime
Quick apply
Omnichannel Enablement & Campaign Execution Lead -- (12 months Fixed Term Contract)
MSD —Milton Keynes
- Full-time
- Hybrid work
- Travel
2d
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
Operational Support Officer
HM Courts and Tribunals Service —Milton Keynes
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
1d
Security Operations Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- AI
- Communication skills
- Annual leave
- Employee discount
Order Processing & Portal Coordinator
Ty Nant Water —Northampton
- £35,000 a year
- Full-time
- ERP systems
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
8d
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
14d
SEO Manager
Joma Jewellery and Katie Loxton —Banbury
- £40,000 - £50,000 a year
- Monday to Friday
- Hybrid work
- Data analysis skills
- Presentation skills
- Team management
- Work from home
- Employee discount
11d
Solution Marketing Specialist
AFL Telecommunications LLC —Milton Keynes
- Full-time
- Marketing
- Bachelor's degree
- Business
Systems Analyst (Mid Level) - US
Polaris Software —Banbury
- Full-time
- Hybrid work
- Annual leave
Quick apply
Employment Coach
TCHC Group —Aylesbury
- £27,800 - £27,900 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Product Manager
Collingwood Lighting —Sywell
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
Quick apply
Product Delivery Manager (Digital)
Warner Head Office —Hemel Hempstead
- £55,000 - £60,000 a year
- Full-time
- Product management
- Communication skills
- Free parking
- Annual leave
8d
PPC & SEO Executive
Glazereach Marketing Ltd —Pitsford
- £26,000 - £33,000 a year
- Full-time
- Communication skills
- Analytics
- Free parking
- Work from home
Quick apply
11d
Graduate Fullstack Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
7d
Full Stack Engineer (UK)
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- AI
- Communication skills
National Technical Support, PMLS, UK
Mindray —Milton Keynes
- Computer literacy
- Engineering
- Maintenance
Computer Vision Manager
OXTS —Middleton Stoney
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Team management
- Annual leave
Quick apply
10d

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web manager jobs near milton keynes, bkm

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
8 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

web manager jobs in milton keynes, bkm

2nd Line analyst - Technical Support

Team Leader

HR Administrator

Omnichannel Enablement & Campaign Execution Lead -- (12 months Fixed Term Contract)

Associate Technical Account Manager

Operational Support Officer

Security Operations Manager

Order Processing & Portal Coordinator

Cyber Security Analyst

SEO Manager

Solution Marketing Specialist

Systems Analyst (Mid Level) - US

Employment Coach

Product Manager

Product Delivery Manager (Digital)

PPC & SEO Executive

Graduate Fullstack Engineer

Full Stack Engineer (UK)

National Technical Support, PMLS, UK

Computer Vision Manager

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