It business Work, Jobs in Milton Keynes, Eng (with Salaries)

Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
3d
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
Hire Desk Controller
SunbeltRentals —Milton Keynes
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
11d
Trainee Mortgage Adviser
The New Homes Group —Milton Keynes
- £25,000 - £50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
IT Operations & Project Coordinator
SMC Corporation (UK) Ltd —Milton Keynes
- £38,000 - £40,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
2d
Software Test Engineer
Matrix —Milton Keynes
- Up to £35,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
2d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- IT
Quick apply
5h
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
IT Support Analyst
Connected Places Catapult —Milton Keynes
- £24,060 - £36,798 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Employee assistance programme
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Project Support Officer
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- Microsoft Powerpoint
- Data analysis skills
- Project management
- Annual leave
- Work from home
Information Security Analyst
Kinetic Software —Milton Keynes
- £65,000 a year
- Hybrid work
- Azure
- AWS
- Organisational skills
- Employee assistance programme
- Employee discount
Client Services Coordinator - Temporary
Ingram Content Group —Bradwell
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Free parking
- Sick pay
Quick apply
Catering System Liaison Officer IT 餐飲系統聯絡與維護官
CoreMind Intelligence —Milton Keynes
- £30,000 - £48,000 a year
- Full-time
- Customer service
- English
- In-person
- Free parking
Quick apply
3d
IT Manager
Billing Finance Ltd. —Northampton
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
Business Analyst
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Communication skills
- Free parking
- Annual leave
11d
Content Creator & Multimedia designer
driveJohnson's —Milton Keynes
- £26,000 - £34,000 a year
- Full-time
- Social media management
- Driving
- In-person
- Free parking
Quick apply
3d

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Helpdesk Agent (Full Time Office Working inc weekends)

Ostara Systems -
Milton Keynes

Apply Now

Job details

Full-time
£26,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system

The successful candidate will also be able to:

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
Manage their own work flow and administrative tasks in line with client SLAs
Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.
Communicate both internally and externally with emphasis on a pro-active service delivery
To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
To actively promote and act as an Ambassador for the services which our clients represent.
To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.
Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.
Take proactive steps to positively impact Contact Centre targets & measures.
With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.
To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel
Strong verbal and written communication skills within a professional environment
2 years or more experience working in a customer service environment
Effective in ensuring the customer is at the forefront of all we do
Demonstrate a strong commitment to customer service in all activities
Demonstrate a desire to learn and succeed in a service environment
Excellent problem-solving skills
Excellent communication & Influencing skills

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Apply Now

Refine Your Search

it business jobs in milton keynes, eng

Helpdesk Agent (Full Time Office Working inc weekends)

1st Line Support Analyst

IT Support Contract

Senior IT Support Engineer - On-site Services

Hire Desk Controller

Trainee Mortgage Adviser

IT Operations & Project Coordinator

Software Test Engineer

Freelance Associate Business Analyst Trainer - day rate

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

IT Support Analyst

1st line Support Engineer

Project Support Officer

Information Security Analyst

Client Services Coordinator - Temporary

Catering System Liaison Officer IT 餐飲系統聯絡與維護官

IT Manager

Business Analyst

Content Creator & Multimedia designer

I want to receive the latest job alerts for it business in milton keynes, eng

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