Learning & development manager Work, Jobs in Milton Keynes, Eng (with Salaries)

Learning Experience Manager
Sava School of Surveying —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
1d
Learning & Development Manager
Principal Medical —Bicester
- £46,250 - £56,500 a year
- Project management
- Organisational skills
- Business
8d
Academy Trainer
Dominos —Milton Keynes
- Full-time
- Microsoft Office
- Travel
- Communication skills
Training & Development Officer
Banana Moon Day Nurseries —Milton Keynes
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Teaching
- Annual leave
- Employee discount
Quick apply
Lead Major Incident Manager
FCDO Services —Milton Keynes
- £48,801 - £53,697 a year
- Full-time
- Management
- Computer Science
- Microsoft Office
- Annual leave
7d
Turnaround Manager - Milton Keynes
Brainkind —Emerson Valley
- £55,000 - £60,000 a year
- Full-time
- Management
- Leadership
- Free parking
- Employee assistance programme
1d
Service Manager - Milton Keynes
Chapter 2 —Milton Keynes
- £55,000 a year
- Hybrid work
- Management
- Travel
- Organisational skills
Trainee Manager
WILLOW COMMUNICATIONS —Milton Keynes
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
2h
Registered Manager LD Residential Service - Full Time
Complete Care Services —Luton
- £43,000 a year
- Full-time
- Supervising experience
- Driving
- In-person
Quick apply
Organisational and Leadership Development Manager
Buckinghamshire Fire & Rescue Service —Aylesbury
- £57,118 - £65,357 a year
- Full-time
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Management Trainee
WILLOW COMMUNICATIONS —Milton Keynes
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
2h
Commercial Training Team Manager | Volkswagen Group
Calex UK —Milton Keynes
- Up to £47,000 a year
- Full-time
- Hybrid work
- Project management
- Contracts
- IT
- Annual leave
- Employee discount
1d
Relationship Manager (Guidance & Education Systems)
MaPS —Bedford
- £65,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
6d
Graduate Management Trainee - Milton Keynes
Enterprise Mobility —Milton Keynes
- Full-time
- Sales
- Customer service
- Bachelor's degree
Education Manager
Emperia Academy Ltd. —Luton
- £31,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
Quick apply
2d
Psychology Assistant
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- Childcare
- Master's degree
- Bachelor's degree
- Annual leave
- Work from home
11d
Senior Programme Manager
East West Rail —Milton Keynes
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm
Safran Engineering Services UK Limited —Pitstone
- PMP
- Engineering
- Project management
Quick apply
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Management
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
3d
Proposal and Engagement Manager
Initiate —Towcester
- Full-time
- Hybrid work
- Project management
- Communication skills
- Gym membership
- Life insurance
Quick apply

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Learning Experience Manager

Sava School of Surveying
Milton Keynes

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Microsoft Office
Organisational skills
IT
HubSpot
Communication skills

Full job description

Job Advert

Learning Experience Manager

Team: Customer Engagement

Primary Place of Work: Sava School of Surveying, 4 Mill Square, Featherstone Road, Milton Keynes, MK12 5ZD

Responsible to: Sales and Marketing Director

Contract Type: Permanent, Full / Part-Time, 5 days a week – 37 hours across core hours of 8.00 – 18.00

Hybrid Role: Mon - Thurs in office, Friday working from home

Salary: £35,000 - £40,000

Benefits: 25 days annual leave, employer pension contributions 3%

About Sava School of Surveying

The Sava School of Surveying provides education to help look after the UK’s 29 million homes.

We’re a team of 21, based in Milton Keynes, and we now have a new opportunity for an experienced Learning Engagement Manager to join the team.

We provide a range of residential surveying vocational qualifications for both new entrants and existing professionals. Overseen by the Awarding Body for the Built Environment and accredited by the Royal Institution of Chartered Surveyors and the Chartered Association of Building Engineers, the qualifications are recognised by top employers and provide the specialist knowledge needed to build a successful career in surveying and valuation.

What the job is about

This is a role managing a busy operational team, focused on ensuring that our customers have the best experience whilst undertaking their qualification or training with us. Your main responsibility will be to schedule, organise, and lead by ensuring all necessary resources are in the right place at the right time, allowing for the smooth running of all Sava training and always delivering an excellent customer experience.

You must be customer-focused with meticulous attention to detail and be able to demonstrate strong organisational skills. You will have experience of leading or working within a busy operational or administrative team. In addition, you will be confident using technology and operational systems to plan, track and coordinate activities, ensuring processes run efficiently and accurately. You will be comfortable learning and managing a range of digital platforms, using technology to improve workflows, maintain high service standards, and ensure the successful delivery of training programmes. This role is office-based 4 days a week from our headquarters in Milton Keynes and 1 day a week from home.

What you’ll be doing

You’ll be overseeing a number of operational tasks, working with other Sava team members. But you will also have a number of project-based tasks, dependant on business need. You will be coordinating a small team and ensuring that all training is delivered to an exceptionally high standard. The list below is an initial scope of what these tasks could be and will flex according to the needs of the business.

Day to day operational tasks:

Lead, motivate and develop a small operational team, ensuring high levels of performance, engagement and customer service.
Monitor team workloads and performance
Identifying opportunities to improve efficiency and service delivery.
Take an active role in maintaining content with external trainers and our development team, ensuring learning materials remain accurate, up to date and accessible through the appropriate systems.
Liaise with our internal and external trainers – booking dates, arranging and running standardisation events, and dealing with any enquiries, while effectively utilising scheduling and communication platforms to coordinate activity.
Book and liaise with external training venues across the UK to ensure we are delivering in a safe and pleasant environment, maintaining accurate records and logistics through operational systems.
Take responsibility for external webinars that we facilitate between our learners and third-party organisations, ensuring all technical platforms are configured and managed to deliver a seamless experience.
Deliver a variety of sessions to learners virtually or in person, including webinars and induction sessions for new learners, confidently using digital learning and presentation technologies.
Own the learner journey from onboarding through to qualification completion, ensuring a consistently excellent customer experience.
Analyse customer feedback, complaints and satisfaction metrics, identifying trends and implementing improvements.
Manage a busy email inbox and phone line, prioritising enquiries effectively and ensuring prompt, professional responses.
Optimise performance and integrate AI responses to customer queries – across all areas of the customer journey
Maintain excellent records of all customer interactions on the customer relationship management (CRM) system, ensuring data accuracy and compliance.
Manage and authorise invoices and contracts for external suppliers, using appropriate systems to track approvals and maintain records.
Take responsibility for and understand the process for handling complaints, deferrals and cancellations, ensuring all actions are accurately recorded and managed through the appropriate systems.
Track levels of complaints and cancellations to make improvements. Ensure high levels of repeat purchase and customer retention
Review and improve operational processes, systems and workflows to increase efficiency, scalability and customer satisfaction.
In rotation with other members of the business, attend training days and promotional events across the UK to support existing and potential customers

Your skills, abilities and attributes

Essential:

A desire to really understand our business – what we sell and deliver to our customers and why they choose Sava.
An exceptional customer service ethic.
A ‘can do’ attitude, solution-focused with innovative problem-solving ideas.
Able to self-motivate and work on your own initiative whilst managing your time in order to meet deadlines and objectives.
Excellent coordination, organisational and people management skills, with the empathy to support colleagues, learners and customers effectively.
Excellent written and spoken communication skills that allow you to inform and advise others clearly, instilling confidence and leaving positive impressions.
Able to anticipate issues, take responsibility and make informed decisions.
Experience of addressing a range of customer issues and resolving them professionally and efficiently.
Excellent IT and digital skills, with experience of using Microsoft Office applications, particularly Excel, Word and Outlook, to manage information, analyse data and support operational activities.
Technically confident and able to use systems and technology to improve processes, maintain accurate records, generate insights and ensure the smooth delivery of customer-facing services.
Strong attention to detail, ensuring data accuracy and consistency across all systems and processes.

Desirable:

Experience working within education, training, apprenticeships or professional qualifications.
Experience using HubSpot
Experience managing webinars, virtual learning environments or digital learning platforms.
Experience analysing customer feedback and operational data to drive improvements.

Quick apply

Refine Your Search

learning & development manager jobs in milton keynes, eng

Learning Experience Manager

Learning & Development Manager

Academy Trainer

Training & Development Officer

Lead Major Incident Manager

Turnaround Manager - Milton Keynes

Service Manager - Milton Keynes

Trainee Manager

Registered Manager LD Residential Service - Full Time

Organisational and Leadership Development Manager

Management Trainee

Commercial Training Team Manager | Volkswagen Group

Relationship Manager (Guidance & Education Systems)

Graduate Management Trainee - Milton Keynes

Education Manager

Psychology Assistant

Senior Programme Manager

Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm

Head Of Restart Programme

Proposal and Engagement Manager

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