Service design lead Work, Jobs in Milton Keynes, Eng (with Salaries)

Service Design Lead
TUI —Luton
- Full-time
- English
- Master's degree
- Mentoring
6d
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Work from home
12d
Manager, Scenic & Props Design
RWS Global —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
Community Partnerships & Inclusion Lead
Cora Health —Milton Keynes
- £40,000 - £50,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
1d
Lead Engineer
Billing Finance Ltd. —Northampton
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Financial services
- Python
- Free parking
- Employee assistance programme
Quick apply
Midweight Graphic Designer
BCD Travel —Milton Keynes
- Hybrid work
- Microsoft Powerpoint
- Travel
- Sick pay
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
Origami Application Lead
DHL —Milton Keynes
- Salesforce
- Engineering
- Master's degree
Construction Tutor
New Meaning Training —Milton Keynes
- £24,784.50 - £40,000.00 a year
- Full-time
- English
- Organisational skills
- Construction experience
- Free parking
- Store discount
Quick apply
4d
Senior Business Analyst
Personal Group —Milton Keynes
- £65,000 a year
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Project Manager
Monkey Puzzle Day Nurseries —Berkhamsted
- £55,000 - £60,000 a year
- Full-time
- Remote
- Hospitality
- Childcare
- PMP
- Annual leave
13d
Corporate Strategy Officer
NHBC —Milton Keynes
- £45,000 - £53,000 a year
- No degree
- In-person
- Communication skills
- Annual leave
- Employee discount
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Delivery Lead
Bibby Financial Services —Banbury
- £60,000 - £70,000 a year
- Full-time
- DevOps
- Analysis skills
- Agile
- Gym membership
Quick apply
20h
Service Designer
MaPS —Bedford
- £63,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
6d
Lead Delivery Manager
MaPS —Bedford
- £80,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
6d
Senior Creative Lead
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
- Work from home
- Employee discount
14d
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 - £38,500 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
11d
Procurement Policy and Project Lead
FCDO Services —Milton Keynes
- £46,224 - £47,813 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Organisational skills
7d
Head of School - Culworth CEVA Primary Academy
East Midlands Academy Trust —Banbury
- £61,534 - £64,691 a year
- Full-time
- Bachelor's degree
- In-person
- School
- Employee assistance programme
Quick apply

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service design lead jobs near milton keynes, eng

Service Design Lead

TUI -
Luton

Apply Now

Job details

Permanent | Full-time
6 days ago

Qualifications

English
Master's degree
Mentoring
Leadership

Full job description

Join TUI and shape the future of customer experience. As our Service Design Lead, you'll establish and lead TUI's Service Design practice, driving the development of seamless, end-to-end customer experiences across all channels and touchpoints while transforming how we design and deliver services to millions of customers.

The role will be published until 28th July 2026.

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

You'll develop and implement a comprehensive service design strategy for TUI, establishing the vision, principles, and approach for how service design will transform customer experiences and business operations.
Building and leading TUI's service design practice, you'll recruit, develop, and mentor a team of service designers while establishing methodologies, tools, and processes that enable effective service design.
We'll look to you to lead the design of seamless, end-to-end customer experiences across digital and physical touchpoints, addressing complex cross-channel journeys and ensuring consistency throughout the customer lifecycle.
Building strong relationships with senior stakeholders across the organization, you'll influence strategic decisions, secure buy-in for service design initiatives, and advocate for customer-centered approaches at executive level.
Your expertise will address complex ecosystem challenges that span multiple business units, systems, and partners, designing holistic solutions that transform how TUI delivers services to customers.
Working closely with the Director of Product Design, Head of UX Research, Product Design Leads, Technology Domain Owners, and senior executives, you'll lead service design for emerging channels while building service design capabilities across the organization through training programs and workshops.

ABOUT YOU

You have a Master's degree in Service Design, Experience Design, Design Management, or related field
Your minimum 8 years of experience in service design includes 3-5 years in leadership roles with a proven track record of building and leading service design practices in complex organizations.
You bring deep expertise in service design methodologies, tools, and frameworks with experience designing complex, multi-channel customer experiences.
You possess strong understanding of business operations, systems thinking, and organizational design with experience working with senior stakeholders and influencing at executive level.
Your strong portfolio demonstrates impact on business outcomes through service design along with experience leading transformation initiatives that span multiple touchpoints and business units.
You have strong leadership skills with experience developing and mentoring design talent, excellent facilitation skills, and strategic thinking that balances customer needs with business objectives (fluent in English, with additional European languages beneficial).

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

#LI-AS1

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Refine Your Search

service design lead jobs in milton keynes, eng

Service Design Lead

ICT Security Analyst

Manager, Scenic & Props Design

Community Partnerships & Inclusion Lead

Lead Engineer

Midweight Graphic Designer

Continuous Improvement Manager

Origami Application Lead

Construction Tutor

Senior Business Analyst

Project Manager

Corporate Strategy Officer

Second Line Technical Support Analyst

Delivery Lead

Service Designer

Lead Delivery Manager

Senior Creative Lead

Scheduling Manager

Procurement Policy and Project Lead

Head of School - Culworth CEVA Primary Academy

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