Call centre Work, Jobs in Milton Keynes (with Salaries)

Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Call Handler
Teletrac Navman —Milton Keynes
- Full-time
- English
- Organisational skills
- Communication skills
7d
Weekend Call Handler - 2pm to 8pm
Teletrac Navman —Milton Keynes
- Weekends only
- Customer service
- English
- IT
Weekend Call Handler - 6am to 2pm
Teletrac Navman —Milton Keynes
- Weekends only
- Customer service
- English
- IT
Call Handler
SinglePointCalls Ltd —Daventry
- £13.00 - £15.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Service Advisor
Bodypower Sports plc Fitness Superstore —Northampton
- £27,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Service Controller - Evenings & Weekends
Auto-Rescue Logistics —Northampton
- £12.80 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Call Centre Agent
Fortem Solutions Ltd —Hitchin
- Weekend availability
- Customer service
- Maintenance
- IT
2d
IT Executive
Step Change Outsourcing —Stevenage
- £30,000 a year
- Full-time
- SQL
- Computer networking
- In-person
- Free parking
- Referral programme
Quick apply
9d
Customer Service Advisor
Bionic Services Ltd —Luton
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
6d
Call Centre Assistant
Specsavers —Hemel Hempstead
- Up to £12.91 an hour
- Full-time
- Customer service
- Employee discount
- Sick pay
13d
Telesales Representative
Lindstrom Ltd —Bedford
- £25,500 - £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Contact Centre Agent
The Professional Fundraiser —Hitchin
- £13.45 an hour
- Overtime
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Telesales Executive
Step Change Outsourcing —Stevenage
- £25,610.65 - £30,000.00 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
2d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Contact Centre Advisor - OCTOBER START - INTERNAL ONLY
The Bedford College Group —Bedford
- £24,552 - £26,754 a year
- Part-time
- Customer service
- Continuous improvement
- IT
- Annual leave
6d
Associate – Contact Centre Assistant – Summer Associate Roles
The Bedford College Group —Bedford
- £12.71 an hour
- Seasonal
- Customer service
- Administrative experience
- Continuous improvement
Call Handler
United Infrastructure —Thame
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
Quick apply
Telesales Representative
PREEMA INTERNATIONAL LTD —Luton
- £12.71 an hour
- Full-time
- Sales
- Customer service
- Salesforce
Quick apply
7d

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Contact Centre Advisor (Night Shift)

Ostara Systems -
Milton Keynes

Apply Now

Job details

£21,000 - £23,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
GCSE
English
Organisational skills
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

We are looking for a performance-driven candidate with effective communication skills to be at the start of the Customers journey, using their excellent customer service skills to identify the caller's requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system.

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution

Manage their own work flow and administrative tasks in line with client SLAs Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

Communicate both internally and externally with emphasis on a pro-active service delivery

To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.

Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.

To actively promote and act as an Ambassador for the services which our clients represent.

To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.

Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.

Take proactive steps to positively impact Contact Centre targets & measures. With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.

To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel

Strong verbal and written communication skills within a professional environment 2 years or more experience working in a customer service environment

Ability to read and understand technical documentation

Effective in ensuring the customer is at the forefront of all we do

Demonstrate a strong commitment to customer service in all activities

Demonstrate a desire to learn and succeed in a service environment

Excellent problem-solving skills

Excellent communication & Influencing skills

Experience of working a nightshift.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.

Requirements

5 GCSE passes at grade C or above or equivalent including English and Maths
Excellent communications skills
Exceptional attention to detail
Strong Organisational skills

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Shift Pattern

4 days on, 4 days off rota.

8.30pm 7.30am

The Helpdesk is 24/7 and so Bank Holiday working is required.

Apply Now

Refine Your Search

call centre jobs in milton keynes

Contact Centre Advisor (Night Shift)

Call Handler

Weekend Call Handler - 2pm to 8pm

Weekend Call Handler - 6am to 2pm

Call Handler

Customer Service Advisor

Customer Service Controller - Evenings & Weekends

Call Centre Agent

IT Executive

Customer Service Advisor

Customer Experience Executive

Call Centre Assistant

Telesales Representative

Contact Centre Agent

Telesales Executive

Service Desk Analyst

Contact Centre Advisor - OCTOBER START - INTERNAL ONLY

Associate – Contact Centre Assistant – Summer Associate Roles

Call Handler

Telesales Representative

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