helpdesk Work, Jobs in milton keynes (with Salaries)

Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
IT Helpdesk Technician Apprentice
QA Apprenticeships —Milton Keynes
- £16,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
IT Support Engineer – 1st Line (Managed Service Provider)
Vizion 4 IT Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
18h
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Support Technician
Jonas Software —Milton Keynes
- Full-time
- Communication skills
Facilities Coordinator
JLL —Milton Keynes
12d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
1d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Milton Keynes
- Full-time
Quick apply
13d
Helpdesk Operator
Mitie —Northampton
- Overtime
- Customer service
- Microsoft Office
- Communication skills
6d
IT Apprentice
North Hertfordshire District Council —Letchworth
- £25,033 a year
- Customer service
- IT
- Communication skills
2d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
E-Commerce Administrator
Think Specialist Recruitment —Luton
- £28,000 - £32,000 a year
- Microsoft Excel
- Customer service
2d
Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
12d
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
8d
Mobile Engineering Supervisor
BAM Construction —Bedford
- Management
- Customer service
- Computer literacy

Discover related jobs

Based on your search for helpdesk jobs.

Estate Agent Selling Luxury Homes
Fine & Country —Henley in Arden
Specialise in selling properties in the upper quartile (from £1M to £ 5M+). Exchange on one sale per month and you will earn between £100,000 and £120,000 per…
£100,000 - £120,000 a year
Remote Part-time Online Data Analyst - English (UK)
TELUS Digital —London
Daily access to a broadband internet connection, computer, and relevant software. This is a part-time long-term project and your work will be subject to our…
Quick apply

I want to receive the latest job alerts for helpdesk in milton keynes

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Agent (Full Time Office Working inc weekends)

Ostara Systems -
Milton Keynes

Apply Now

Job details

Full-time
£26,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system

The successful candidate will also be able to:

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
Manage their own work flow and administrative tasks in line with client SLAs
Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.
Communicate both internally and externally with emphasis on a pro-active service delivery
To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
To actively promote and act as an Ambassador for the services which our clients represent.
To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.
Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.
Take proactive steps to positively impact Contact Centre targets & measures.
With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.
To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel
Strong verbal and written communication skills within a professional environment
2 years or more experience working in a customer service environment
Effective in ensuring the customer is at the forefront of all we do
Demonstrate a strong commitment to customer service in all activities
Demonstrate a desire to learn and succeed in a service environment
Excellent problem-solving skills
Excellent communication & Influencing skills

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Apply Now

Refine Your Search

helpdesk jobs in milton keynes

Helpdesk Agent (Full Time Office Working inc weekends)

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

IT Helpdesk Technician Apprentice

IT Support Engineer – 1st Line (Managed Service Provider)

Contact Centre Advisor (Night Shift)

Support Technician

Facilities Coordinator

Helpdesk Co-Ordinator

Facilities Coordinator

Helpdesk Operator

IT Apprentice

1st Line Service Desk Analyst

1st / 2nd Line Support Engineer

E-Commerce Administrator

Technical Support Manager

2nd Line Engineer

Mobile Engineering Supervisor

Discover related jobs

I want to receive the latest job alerts for helpdesk in milton keynes

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected