Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are seeking a professional, friendly, and customer-focused Receptionist (Reception Host) for our team based at the Milton Keynes offices of a world renown bank.
As the first point of contact for everyone entering the building, you will play a key role in creating a positive and lasting impression by delivering a first-class front-of-house experience for the banks colleagues, clients, visitors, contractors, and members of the public.
Based within a ground-floor reception area that is accessible to the public, you will provide a welcoming, efficient, and professional reception service while ensuring every visitor receives an exceptional experience from arrival through to departure.
This is an excellent opportunity for someone with experience in hospitality, retail, leisure, customer service, or another people-focused environment who is looking to take their first step into a corporate workplace role.
Key Responsibilities
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Deliver a warm, professional, and engaging welcome to all visitors, colleagues, clients, and contractors.
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Act as the first point of contact for reception enquiries, providing accurate information and support.
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Manage visitor arrivals and departures, ensuring all access and security procedures are followed.
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Issue visitor passes and maintain visitor records.
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Coordinate meeting room bookings and support visitors throughout their time on site.
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Build strong relationships with colleagues, clients, contractors, and service partners.
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Provide a seamless and efficient front-of-house experience at all times.
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Confidently engage with stakeholders at all levels, including senior leaders and Board-level executives.
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Maintain the presentation and professionalism of the reception area.
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Work collaboratively with internal teams to ensure a positive workplace and visitor experience.
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Respond proactively to enquiries, issues, and changing priorities throughout the day.
Hours: 40 hours per week, shifts between 7.30am-6pm, Mon-Fri.
Salary: £30,500
Qualifications
We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional customer service.
You may currently work in hospitality, retail, leisure, travel, customer service, or another customer-facing role and be looking to develop your career within a professional corporate environment.
You will be:
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Friendly, approachable, and highly professional.
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Passionate about delivering outstanding customer service.
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A confident communicator with excellent interpersonal skills.
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Naturally welcoming, with a positive attitude and a genuine smile.
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Proactive, organised, and solutions-focused.
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Comfortable building relationships with people at all levels.
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Calm, dependable, and able to remain professional in a busy environment.
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Able to work independently while contributing to a supportive and high-performing team.
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Confident managing multiple priorities while maintaining exceptional service standards.
Essential Skills & Attributes
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Excellent customer service and communication skills.
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A professional and polished approach.
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Strong attention to detail and organisational skills.
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Confidence interacting with a diverse range of visitors and stakeholders.
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Ability to remain composed under pressure.
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A positive, can-do attitude and willingness to help others.
Previous experience in a corporate reception environment is not required. We are more interested in individuals with a strong customer service mindset, a willingness to learn, and a passion for creating memorable experiences.
Additional Information
What's in it for you?
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Excellent holiday allowance
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Pension contributions,
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Life insurance
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Enhanced annual leave
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Recommend a Friend Bonus Scheme
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Thank you voucher scheme.
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24-hour personal helpline for employees, providing counselling & information services.
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Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
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Our Training Academy provides excellent training and development opportunities for our people.
