Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Ideally Cardiff or Fareham, we’re flexible/Hybrid
Salary: £24,500 to £27,500 depending on experience plus excellent benefits
Closing date for applications: 13th August 2026
Do you have a passion for Digital Technology and delivering exceptional customer experiences?
Are you naturally curious, detail-oriented, and motivated to ensure systems and products work exactly as they should? Do you enjoy problem-solving and learning new skills in a fast-paced digital environment?
As a Five-Star rated eTrade insurer, we're committed to delivering outstanding digital experiences for our brokers and customers. To maintain our market-leading position, we're looking for talented individuals who share our commitment to quality, innovation, and continuous improvement.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
As part of our Retail Test Team within the wider Digital and Proposition function, you'll play a vital role in ensuring that changes to our systems are delivered to the highest quality standards.
The team is responsible for testing new functionality, enhancements, and system updates across our Retail platforms, helping to ensure a seamless experience for our broker partners, customers, and colleagues. Through thorough testing and analysis, you'll help identify issues before they reach production and contribute to the successful delivery of digital change.
Reporting to the Retail Test Manager, you'll work closely with colleagues across UKGI Pricing & Underwriting, Retail teams, Digital teams, and external partners to support the delivery of high-quality solutions.
Key responsibilities:
- Support Test Leads in the planning, development, and delivery of testing activities.
- Analyse business requirements and specifications to create and maintain effective test scripts and test data.
- Execute manual and automated testing activities with accuracy and attention to detail.
- Investigate, record, and monitor defects through to resolution, ensuring issues are clearly documented and communicated.
- Validate that system changes meet business requirements, stakeholder expectations, and technical specifications.
- Create, maintain, and enhance test tools and test data to support efficient testing processes.
- Contribute to the ongoing improvement of testing standards, quality assurance processes, and team best practices.
- Build and maintain a strong understanding of our products, systems, and customer needs.
What are we looking for?
We're looking for someone who enjoys investigating problems, learning new technologies, and working collaboratively to deliver the best outcomes for customers and colleagues.
Essential skills & experience:
- Strong attention to detail and analytical thinking skills.
- Ability to work effectively under pressure and manage competing priorities to meet deadlines.
- A proactive approach to problem-solving and continuous improvement.
- Strong communication skills, with the confidence to ask questions and challenge where appropriate.
- Ability to learn quickly and adapt to changing priorities and ways of working.
- A genuine passion for quality and delivering excellent customer outcomes.
- Strong team-working skills and the ability to build effective relationships with a range of stakeholders.
Desirable skills & experience:
- Experience analysing business requirements, specifications, or system changes.
- Experience of software, systems, or user acceptance testing.
- Knowledge of quality assurance processes and testing methodologies.
- Proficiency in Microsoft Excel, including data analysis, manipulation, and formula creation.
Why join us?
This is a fantastic opportunity to develop your career within Digital Technology, working on key initiatives that improve how we serve our customers and broker partners. You'll join a collaborative and supportive team where curiosity, innovation, and continuous learning are encouraged and valued.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits
You can find out more about our wide range of employee benefits on our website.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.
With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.
Our culture:
At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.
Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.
We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.
We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.
Your application:
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [email protected]
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
