Job Summary
We are seeking a dedicated and organised Care Coordinator to oversee and facilitate high-quality care services within a senior care environment. The successful candidate will be responsible for coordinating care plans, supervising staff, and ensuring the wellbeing of residents. This role offers an excellent opportunity for individuals with leadership experience and a passion for providing compassionate care to make a meaningful difference in the lives of our residents.
Care Coordination
- Create, maintain, and manage staff rotas to ensure all care visits are covered efficiently using inhouse CRM (Careline Live).
- Match care workers to clients based on skills, experience, preferences, and continuity of care.
- Respond promptly to changes in staffing, client needs, and emergency situations.
- Monitor care schedules and make adjustments as required.
- Ensure all visits are allocated and completed in accordance with care plans.
- Take part in On Call on rotation basis
Client Support
- Act as a primary point of contact for clients and their families.
- Liaise with healthcare professionals, social workers, and other agencies where appropriate.
- Assist with setting up new care packages on CRM and coordinating service commencement.
- Ensure care plans and client records remain accurate with support from Senior Carers and up to date.
- Handle client enquiries and concerns professionally and efficiently.
Staff Support
- Maintain regular communication with care workers.
- Provide day-to-day guidance and operational support.
- Assist with staff induction, supervision, and ongoing development where required.
- Monitor attendance, punctuality, and performance.
- Promote staff wellbeing and encourage a positive working environment.
Compliance & Quality
- Ensure all care services comply with CQC regulations, company policies, and relevant legislation.
- Maintain accurate electronic and paper records.
- Report safeguarding concerns, incidents, accidents, and complaints promptly with support of RM.
- Contribute to continuous service improvement initiatives.
Administrative Duties
- Update care management systems accurately.
- Prepare reports and maintain confidential records.
- Monitor care hours and support payroll administration where required.
- Assist with recruitment administration and onboarding processes.
- Participate in the on-call rota as required.
Essential
- Previous experience in a care coordination or scheduling role within domiciliary care.
- Good understanding of person-centred care.
- Excellent organisational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage competing priorities.
- Competent in Microsoft Office and electronic care management systems.
- Knowledge of safeguarding and CQC standards.
- Full UK driving licence and access to a vehicle.
Desirable
- NVQ Level 3 in Health & Social Care (or equivalent).
- Experience using care planning and rostering software.
- Experience supervising or supporting care staff.
- Knowledge of local health and social care services.
Skills & Attributes
- Compassionate and professional.
- Excellent problem-solving ability.
- Strong attention to detail.
- Calm and resilient under pressure.
- Flexible and adaptable.
- Positive attitude with excellent customer service skills.
- Able to work independently and as part of a team.
This role is ideal for motivated individuals committed to delivering exceptional senior care through effective coordination and leadership.
Pay: £26,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
