Maintenance associate Work, Jobs in Mirfield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Maintenance Associate / 7207 - The Old Unicorn, Bramley
J D Wetherspoon plc —Leeds
- £14.27 an hour
- Part-time
- Maintenance
- Annual leave
- Employee discount
2d
Process Safety Senior Consultant (Associate)
DEKRA —Leeds
- £70 an hour
- Hybrid work
- Engineering
- Master's degree
- Project management
5d
Sales Associate
NEXT —Sheffield
- Part-time
- Sales
- Merchandising
- IT
Manufacturing Director - Sheffield
Mondelēz International —Sheffield
- Full-time
- Maintenance
- Project management
- Leadership
Customer Service Specialist (m/f/x)
TIP GROUP —Knottingley
- £31,000 a year
- Customer service
- Communication skills
- Referral programme
Quick apply
Speciality Doctor
Cygnet —Bradford
- Up to £85,000 a year
- Full-time
- BLS Certification
- Free parking
- Annual leave
8d
Senior Regulatory Affairs Associate
Medasil Surgical Ltd —Leeds
- £45,000 - £55,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Organisational skills
Quick apply
Application Support Associate
Zuno Tech Group —Leeds
- Full-time
- SQL
- AWS
- Software development
- Annual leave
13d
Associate Product Manager
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Product management
- Travel
- Organisational skills
Quick apply
Senior Payroll Specialist
Schneider Electric —Leeds
- Full-time
- Hybrid work
- English
8d
Senior Resident Service Associate - Mercer West Madison East, Leeds
Savills Management Resources —Leeds
- Social media management
- Customer service
- IT
- Employee discount
12d
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
14d
TAP Driver Trainer, E2E Field Learning Excellence
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
13d
Assistant Manager, Street Operations
Metropolitan Council —Heywood
- £89,232.00 - £144,830.40 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
- Employee assistance programme
- Life insurance
1d
Research Technician
University of Sheffield —Sheffield
- £27,319 a year
- Full-time
- Hybrid work
- Data analysis skills
- Laboratory experience
- Master's degree
- Annual leave
- Employee discount
1d
Graduate Surveyor
Cushman & Wakefield —Leeds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Credit Controller
Stericycle —Leeds
- Microsoft Excel
- Sales
- Life insurance
- Referral programme
Building Surveyor - All Grades
Amey Ltd —Sheffield
- CAD
- Maintenance
- Project management
- Annual leave
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

maintenance associate jobs in mirfield, wyk

Service Desk Analyst - Tier I

Maintenance Associate / 7207 - The Old Unicorn, Bramley

Process Safety Senior Consultant (Associate)

Sales Associate

Manufacturing Director - Sheffield

Customer Service Specialist (m/f/x)

Speciality Doctor

Senior Regulatory Affairs Associate

Application Support Associate

Associate Product Manager

Senior Payroll Specialist

Senior Resident Service Associate - Mercer West Madison East, Leeds

Associate Director - FM Operational Readiness

Administrator

TAP Driver Trainer, E2E Field Learning Excellence

Assistant Manager, Street Operations

Research Technician

Graduate Surveyor

Credit Controller

Building Surveyor - All Grades

I want to receive the latest job alerts for maintenance associate in mirfield, wyk

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