Technology analyst Work, Jobs in Mirfield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
12d
Trainee Cyber Security Analyst (Security Trainee)
NHS England —Leeds
- £32,073 - £39,043 a year
- Full-time
- Annual leave
9d
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
14d
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
6d
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
7d
SOC Analyst L1 (Analyst I - Information Security)
UST Global —Leeds
- English
- Analysis skills
- Scripting
2d
Junior Penetration Tester (Cyber Analyst), Threat & Vulnerability Management – Cyber Security Division
Bank of England —Leeds
- £40,320 - £45,360 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Communication skills
- Annual leave
- Flexible schedule
14d
Laboratory Analyst
AMG Chrome Limited —Rotherham
- £35,340 a year
- 12 hour shift
- Laboratory experience
- Analysis skills
- IT
- Free parking
- Store discount
Quick apply
7d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Financial Crime Data Services Analyst
Yorkshire Building Society —Bradford
- £40,000 - £47,000 a year
- Hybrid work
- Data analysis skills
- SQL
- Financial services
Student Placement - Cyber Security SOC Analyst
wavenet —Birstall
- Customer service
- Analysis skills
- Communication skills
Quick apply
Junior Commercial Data Analyst (Temp June-Sept 26)
UniHomes —Sheffield
- £25,878 - £30,000 a year
- Temporary
- Computer Science
- Engineering
- SQL
- Employee discount
- Referral programme
Quick apply
Junior Data Analyst (Temp June-Sept 26)
UniHomes —Sheffield
- £25,878 - £30,000 a year
- Temporary
- Computer Science
- Engineering
- Data analysis skills
- Employee discount
- Referral programme
Quick apply
Flight Operations Data Analyst
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
7d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
13d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Master Data Analyst
ghd Hair —Leeds
- Full-time
- Microsoft Excel
- SQL
- Data entry
- Work from home
Business Intelligence Analyst
Advanced Supply Chjain —Sheffield
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- IT
- Annual leave
9d
GIS Developer & Analyst
HLM Architects —Sheffield
- Oracle
- Data analysis skills
- SQL
Business Systems Analyst
Elevate Technology Group —Rotherham
- £40,000 - £50,000 a year
- Windows
- Microsoft Office
- SharePoint

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
12 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

technology analyst jobs in mirfield, wyk

Service Desk Analyst - Tier I

Trainee Cyber Security Analyst (Security Trainee)

Associate Business Analyst

IT Support Analyst

Technology Support Analyst

SOC Analyst L1 (Analyst I - Information Security)

Junior Penetration Tester (Cyber Analyst), Threat & Vulnerability Management – Cyber Security Division

Laboratory Analyst

Technology Analyst - PMO (UK Remote)

Financial Crime Data Services Analyst

Student Placement - Cyber Security SOC Analyst

Junior Commercial Data Analyst (Temp June-Sept 26)

Junior Data Analyst (Temp June-Sept 26)

Flight Operations Data Analyst

Jigsaw Homes Group Limited

Technology Analyst - Operations (UK Remote)

Master Data Analyst

Business Intelligence Analyst

GIS Developer & Analyst

Business Systems Analyst

I want to receive the latest job alerts for technology analyst in mirfield, wyk

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