Ardleigh Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team ,on a part-time basis, for 16 hours per week on Mondays and Tuesdays, plus cover for annual leave and sickness. The standard hours to be worked are:
Monday: 7.30am - 6.30pm
Tuesday: 12.30pm - 6.00pm
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Assist with total triage administration
- Process personal, telephone and e-requests for appointments
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Initiate contact with and respond to, requests from patients, team members and external agencies
- Accepting and handing out letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
- Undertake a broad spectrum of administrative duties commensurate with the role
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Excellent communication skills
- Previous medical or healthcare receptionist experience is desirable.
- Flexibility to cover annual leave and sickness
Flexibility is essential, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
Ardleigh Surgery is a well-established and highly regarded GP practice, serving a patient population of approximately 7,500 across North Essex. Situated on the edge of the picturesque Constable Country, the practice offers the benefits of rural community healthcare while remaining within easy reach of Colchester and surrounding areas. We are committed to delivering safe, effective and patient-centred care, supported by an experienced multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff. As a training practice, we actively support the development of future healthcare professionals and foster a culture of continuous learning and professional growth. Ardleigh Surgery has a long-standing reputation for providing high-quality primary care and maintaining strong relationships with our patients and local community. We pride ourselves on being a supportive, friendly and forward-thinking workplace where staff are valued and encouraged to develop their skills and careers.
Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions
