Senior service technician Work, Jobs in Mitcham, Gtl (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
1d
Senior IT Technician
Learning Partners —Guildford
- £31,482 - £33,764 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Head of Modernisation
WeMaintain —London
- £90,000 - £100,000 a year
- Leadership
Quick apply
Senior AV Technician
Kinly —London
- Full-time
- Organisational skills
- Computer skills
- Communication skills
Quick apply
Senior Claims Technician
Ryan Specialty —London
- Full-time
- Administrative experience
- Maths
Senior Ceded Technician
Everest Re Group, Ltd. —London
- Full-time
- Microsoft Excel
- Accounting
- Communication skills
Senior Restoration Technician - Fire & Flood
BELFOR UK Ltd —South London
- Up to £38,000 a year
- Full-time
- Team management
- Hand tools
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
12d
Senior Shift Technician
BGIS —London
- Full-time
11d
Project Manager - Insurance Claims - Flood and Fire
BELFOR UK Ltd —London
- £50,000 - £55,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Head Technician
iSmash —Croydon
- £28,419.30 a year
- Full-time
- Mentoring
- Organisational skills
- Contracts
Senior Research Technician / Co-ordinator
Imperial College London —Charing Cross
- £46,614 - £56,345 a year
- Full-time
- Laboratory experience
- Organisational skills
- Annual leave
6d
Senior CAD Technician
Balfour Beatty —Redhill
- Hybrid work
- AutoCAD
- Annual leave
5d
Plaster Technician
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £36,943 - £44,900 a year
- Weekend availability
8d
Senior Critical Environment Technician
Microsoft —London
- £41,400 - £53,800 a year
- Full-time
- Azure
- Microsoft Office
Highway Engineering Apprentice
Southwark Council —London
- Full-time
- English
- Communication skills
2d
Senior Pharmacy Technician: Cancer Services
Guy's and St Thomas' NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
- Communication skills
12d
Senior Reinsurance Technician - Ceded Reinsurance (FTC)
Claims Recruitment Services —London
6d
Claims Operations Technician
Claims Recruitment Services —London
- Communication skills
6d
Senior Research & Operations Technician
Orchard Therapeutics —London
- Full-time
- Doctoral degree
- Customer service
- Laboratory experience
Quick apply
Senior Planning Technician
Lewisham Council —London
- £40,404 - £41,637 a year
- Full-time
- Hybrid work
- IT
- Communication skills
22h

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
1 day ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

senior service technician jobs in mitcham, gtl

Control Centre Duty Manager

Senior IT Technician

Head of Modernisation

Senior AV Technician

Senior Claims Technician

Senior Ceded Technician

Senior Restoration Technician - Fire & Flood

Senior Shift Technician

Project Manager - Insurance Claims - Flood and Fire

Head Technician

Senior Research Technician / Co-ordinator

Senior CAD Technician

Plaster Technician

Senior Critical Environment Technician

Highway Engineering Apprentice

Senior Pharmacy Technician: Cancer Services

Senior Reinsurance Technician - Ceded Reinsurance (FTC)

Claims Operations Technician

Senior Research & Operations Technician

Senior Planning Technician

I want to receive the latest job alerts for senior service technician in mitcham, gtl

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