customer specialist Work, Jobs in mitcham cr4 (with Salaries)

Customer Journey Expert - GSF
ING Bank —London
- Microsoft Outlook
- English
- Product management
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
5d
Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
5d
Valeter / Driver
FMG Repair Services —Mitcham
- £29,825 a year
- Annual leave
- Employee discount
Quick apply
10d
Customer Operations Specialist
Storman Software LTD —London
- Customer service
- Computer skills
Quick apply
4d
Autonomous Vehicle Safety Officer
AV Operations Ltd —Hammersmith
- £40,000 a year
- Full-time
- Driving
- In-person
Quick apply
13d
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
3d
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Specialist
PetInsuranceStartUp —London
- Hybrid work
- English
- Work from home
Quick apply
11d
Switchboard Operator
King's College Hospital NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Overtime
- Computer skills
2d
Warehouse Operative
Culina Group —Kingston upon Thames
- Full-time
- Employee discount
Quick apply
3d
Customer Service and Administration Assistant
amicable —London
- £28,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
4d
Sales Assistant - UNIQLO White City
Fast Retailing —London
- £14.80 an hour
- Part-time
- Customer service
- Employee discount
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
10d
Wig and Breast Care Consultant
Browns More Hair Now Ltd —London
- £14.80 an hour
- Full-time
- Care experience
- Organisational skills
- In-person
Quick apply
4d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
2h
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
10d
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
3d

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Customer Journey Expert - GSF

ING Bank -
London

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Job details

Qualifications

Microsoft Outlook
English
Product management
Scrum
Agile
IT
Communication skills
Banking

Full job description

REQ-10114352
12/05/2026
Customer Journey
London, United Kingdom
ING Bank

Your work environment

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Your role

The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’) that has the purpose to deliver scalable, reliable and compliant end-to-end products and services to our Financial Markets and Global Treasury business stakeholders and clients.. As part of the Tribe, the Investing Product Area is responsible for the design, modification and maintenance of the FM & GT systems used to support the Securities Financing, Commodity Derivatives, Equity Derivatives and Cash Equity trading activities. In particular we are looking for a Customer Journey Expert in Anvil. The role operates in a global, multi-country setup.

We are looking for an ambitious and pragmatic team player to strengthen our team of Customer Journey Experts.

As a Customer Journey Expert (CJE):

You will undertake a business analysis function, with a strategic outlook, focusing on Securities Lending and Repo products (Equity & Fixed Income).
You will combine market and system knowledge, product management and business expertise to take a leading role in successfully delivering change initiatives.
You will be the interfacing function between various stakeholders (trading, sales, Risk, Ops, IT and markets) to understand the challenges and identify how technology and process can be used to solve them.
You will represent the voice of the business to the squads.
You will be working with control functions (Risk, Legal, Compliance).
You will gain valuable knowledge of Financial Markets, IT Systems development, and banking processes, which gives you a solid base to have career opportunities inside the Tribe and elsewhere in ING.
You will work at the ING London but collaborate closely with teams across multiple ING countries to deliver scalable, reusable solutions. With that also a level of autonomy is expected.

Your key responsibilities

As part of the squads, maximise business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) and facilitate alignment of the delivery teams (the how) with the businesses to ensure a strong focus on timely and superior quality delivery.
Translate and explain the “What” so that the IT engineers can determine the appropriate “How”
Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions.
Work independently and ensure that implications of decisions are thought through and are addressed.
Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead.
Establish and maintain strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also identify business opportunities to drive revenue and improve product offerings.
Train and coach involved parties, ensuring understanding and proper implementation of the proposed solution(s).
Accumulate and collect knowledge, keep it up to date and make it accessible for all parties.
Take initiatives for sharing knowledge.
Be able to have a good end-to-end vision and ownership and manage complexity.
Keep track of and analyse market and competition developments.

Who are we looking for?

A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As Customer Journey Expert you will need:

Experience with Anvil, an ION product, is highly preferred.
A deep knowledge in the domain of Securities Financing products (Lending and Repo) is a must.
Knowledge of Loanet.
Experience with Triparty Agents.
Understanding of FICC Repo Clearing both as a principal participant and using the sponsored model.
Understanding of US Settlement and Clearing processes for Repo, UST and other fixed Income Fed Agency and Corp, as well as Equities.
Understanding of flows on Execution Platforms Brokertec – Tradeweb etc.
Familiarity with the Financial Markets regulatory landscape (SFTR, MIFID II, …etc.).
An interest in IT.
Experience working with an Agile/Scrum methodology, prior experience as a Scrum Master or Product Owner is highly desirable.
A problem-solving mentality.
Good communication (in English) and presentation skills (telling – selling) across different skills, cultures, locations and seniority levels.
Good stakeholder management skills, including vendor relationships.
A flexible mindset and adaptability to a changing environment.
To enjoy working in a diverse and multi-cultural environment spanning international locations, to trust others and can be trusted.

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

An informal working environment with innovative colleagues, and a learning culture.
Agile working, so new ideas come to life faster.

Questions? Just ask
Sebastian Dobai

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

Apply Now

Refine Your Search

customer specialist jobs in mitcham cr4

Customer Journey Expert - GSF

Trainee Customer Resolutions Advisor

Freshdesk coordinator

Valeter / Driver

Customer Operations Specialist

Autonomous Vehicle Safety Officer

Customer Operations Specialist

Customer Support Specialist (UK-Slick)

Income Collection Officer

Customer Success Specialist

Switchboard Operator

Warehouse Operative

Customer Service and Administration Assistant

Sales Assistant - UNIQLO White City

Customer Experience Specialist, SMB

Wig and Breast Care Consultant

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Relationship Manager

Resolution Coordinator

Operations Manager - Autonomous Vehicles

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customer specialist jobs in mitcham cr4

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Sebastian Dobai