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Customer Service & Internal Sales Coordinator

Envea -
Ashington

Apply Now

Job details

Full-time

Qualifications

French
Sage
Sales
Customer service
Sales administration
Microsoft Office
IT
Communication skills

Full job description

ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout it history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its startegy and its founding values

Purpose

The role of the Customer Service & Internal Sales Coordinator is to support the Test & Calibration team, ensuring that we run an efficient back-office system enabling the business to have full traceability of Customers Instruments and all supporting paperwork is raised in a timely manner.

Duties

Sales administration

Quotations raised in timely fashion (In House, On Site, Delivery & Collections, Repairs, Sub-Contract work)
Following up on Contracted work (from 3rd Parties)
Following up on customer purchase orders for repair & calibration work
Manage Open order backlog to ensure up to date
Manage customer records in our calibration software
Liaising with in-house colleagues and a remote Finance team
Work closely with the Head of Lab on new sales business development initiatives

Customer service

Reactive to Inbound Customer Service Calls & Ensuring prompt responses
Tracking Customers Calibrations and reporting any expected delays to Customers
Ensure Calibration Reminder Letters go out each month and are followed up
Goods In & Out management using our software tool

General

Support all parts of the business as required (we are a small team and need staff to be flexible in assisting where required

Qualifications and Experience

Qualifications / Experience
Experience in Sales Administration
Strong background in Customer Service
Proven experience in Sales
Strong IT skills, including proficiency in Microsoft Office
Experience using Sage X3 is desirable

Skills/Abilities

Well organized & structured individual
Self-motivated & Proactive
High level Customer Service skills
Strong administration skills
Strong Communicator at all levels
Team Player
Must be able to work unsupervised

Personal Qualities

Empathy with the mission, vision, values and ethos of the company.
Have a flexible can-do attitude.
Have good time management and an ability to effectively prioritise tasks.
Have good self-discipline, demonstrating reliability and dependability.
Show commitment to problem resolutions.
Pay attention to detail.
Be a good communicator both orally and in writing.

Travel

The role is currently based at our Ashington Office, Pulborough

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