Community team leader Work, Jobs in Monkswood, Mon (with Salaries)

Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
8d
Team Leader
M Group —Treharris
- £33,167 - £39,800 a year
- Overtime
- Employee assistance programme
- Employee discount
Community Hub and Library Services Team Leader
Torfaen County Borough Council —Torfaen
- £45,091 - £50,269 a year
- Full-time
- English
Shift Manager - Newport
Oak Furnitureland —Newport
- £27,040 a year
- Full-time
- Time management
- Free parking
- Employee assistance programme
Team Leader
Integra Community Living Options Ltd —Roath
- £15.18 an hour
- Full-time
- Leadership
- Paid training
- Referral programme
Quick apply
9d
Youth Key Worker
Safe Haven Group - Supported Accommodation —Caldicot
- £12.90 an hour
- Overtime
- Childcare
- Working with children
- Driving
- Annual leave
- Employee assistance programme
Quick apply
7d
Care Team Leader
Orchard End —Hereford
- £13.87 - £14.85 an hour
- Weekend availability
- Supervising experience
- Driving
- In-person
- Free parking
- Store discount
Quick apply
10d
Sales Assistant
Savers —Monmouthshire
- £9.75 - £13.00 an hour
- Weekend availability
- Employee assistance programme
- Sick pay
Head of Organisation Development
South Wales Fire and Rescue Service —Llantrisant
- £74,360 a year
- Full-time
- Organisational skills
7d
Service Colleague (Express)
ASDA —Monmouth
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
General Manager
Goose and Cuckoo Ltd —Abergavenny
- Up to £38,000 a year
- Full-time
- Hospitality
- Bar
- Cooking
- Free parking
- Store discount
Quick apply
7d
Laboratory Team Leader
Nichols plc —Ross-on-Wye
- Full-time
- Laboratory experience
- Communication skills
- Free parking
- Employee discount
Quick apply
Service Colleague (Food Services)
ASDA —Monmouth
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
Duty Manager
Discobowl Newport —Newport
- £12.71 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Management
- Employee discount
Quick apply
Regional Patient Pathway Co-ordinator
Aneurin Bevan University Health Board —Cwmbran
- £26,813 - £27,890 a year
- Full-time
- English
- Leadership
- Communication skills
- Annual leave
18h
Leisure Team Leader
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Store Manager
Mountain Warehouse —Monmouth
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Team Leader - Reablement Service
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
- Flexitime
10d
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Coordinator
General Dynamics Land Systems UK —Blackwood
- £42,000 - £52,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Experience Team Leader

Hafod -
Cardiff

Apply Now

Job details

Full-time
£31,271 a year
8 days ago

Qualifications

Management
Data analysis skills
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Here for people. Here for communities. Here for you.

What is the role?

Make a difference every day as a Customer Experience Team Leader at Hafod.

As a Customer Experience Team Leader, you will lead, coach and develop a team of Customer Experience Specialists to deliver exceptional service to customers. The role is responsible for overseeing team performance, resolving escalated enquiries and complaints, driving continuous improvement, and ensuring a customer-centric approach that supports Hafod's commitment to building healthier homes and communities

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is a permanent, full time position, working 36 hours per week.

Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll be doing

As a Customer Experience Team Leader, you’ll play a pivotal role in leading and supporting our Customer Experience team, using a coaching-led approach to empower colleagues and promote a customer-first culture.
You’ll oversee day-to-day operations, supporting performance against contact centre KRAs and service level targets, and act as a point of escalation for complex enquiries and complaints.
You’ll work closely with internal and external stakeholders to resolve issues effectively, while also supporting service improvement initiatives, data-led decision making, and the delivery of resident engagement activities.
A key part of the role is championing Hafod’s place-based, tenant-focused approach, ensuring that our services contribute to healthier homes and stronger communities, all while meeting organisational, legal and regulatory requirements.

You can find the full job description attached for a more detailed overview of the role.

What you’ll bring

You’ll be confident and experienced in a fast-paced contact centre environment, bringing strong leadership and people management skills.
You’ll have a proven ability to coach and mentor colleagues, manage performance, and handle challenging enquiries with professionalism.
A customer-first mindset, resilience, and strong organisational skills are essential, alongside experience delivering contact centre metrics and performance targets.
Excellent communication and influencing skills are key, as is the ability to balance operational priorities while driving continuous improvement.
Experience within housing, budget monitoring, or data analysis is desirable but not essential, and you’ll need to be comfortable using Microsoft Office applications.

Interested in applying?

Submit your application online.

We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview at Culverhouse Cross, Cardiff.

Interviews will be held w/c 20th July.

If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.

If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here.

We may close this advert early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Support and adjustments

We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.

About Head Office

Our head office teams provide the support that keeps our organisation moving, helping us deliver high-quality services to communities right across Wales. We provide the foundations that enables our customer facing teams to focus on what matters most.

Our directorate brings together key business functions including People (HR), Communications, Finance, Procurement, Payroll, IT, Development and several specialist support teams. We look after everything from recruiting and paying colleagues, to managing budgets, systems, data, governance, partnerships and organisational improvement.

The work our head office teams do directly shapes the quality, sustainability and reputation of Hafod. We help ensure resources are used wisely, decisions are well informed, risks are managed and colleagues have the tools and support they need to their jobs well.

You’ll be part of a collaborative, professional community that values improvement, inclusion and impact. Roles in our head office teams offer real influence, variety and the chance to make a difference behind the scenes while seeing the outcomes of your work in communities across Wales.

#MP

At Hafod, we’re a socially conscious, not for profit organisation providing housing, care and support across south Wales. Everything we do is guided by our mission, Get the basics right, connect with you, and invest for a better future. We work together to deliver services that make a real difference in our communities.

We’re committed to creating a culture where everyone feels they truly belong; not just included, but respected, valued, and safe to be themselves. When people feel they belong, they bring their best, and that benefits all of us.

Apply Now

Refine Your Search

community team leader jobs in monkswood, mon

Customer Experience Team Leader

Team Leader

Community Hub and Library Services Team Leader

Shift Manager - Newport

Team Leader

Youth Key Worker

Care Team Leader

Sales Assistant

Head of Organisation Development

Service Colleague (Express)

General Manager

Laboratory Team Leader

Service Colleague (Food Services)

Duty Manager

Regional Patient Pathway Co-ordinator

Leisure Team Leader

Store Manager

Team Leader - Reablement Service

Business Development Executive

Senior Project Coordinator

I want to receive the latest job alerts for community team leader in monkswood, mon

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