Technical engineer Work, Jobs in Monkswood, Mon (with Salaries)

Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
Head of Supply Chain Operations
Kirintec Limited —Ross-on-Wye
- From £75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Engineering - Reliability Engineer (Days)
Finsbury Food Group —Mamhilad
- Full-time
- Engineering
- Maintenance
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Quality Engineer
BAE Systems —Glascoed
- Up to £43,649 a year
- Full-time
- Engineering
- Travel
- Communication skills
- Employee discount
7d
Embedded Systems Engineer - AI innovation
Safran —Cwmbran
- Full-time
- Remote
- Engineering
- C++
- Continuous improvement
- Employee assistance programme
Control Systems Engineer
Allied Protek —Usk
- Full-time
- Schematics
- Engineering
- System design
Network Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Computer networking
- IT
- Free parking
- Employee assistance programme
Process Engineer
BAE Systems —Glascoed
- Up to £45,177 a year
- Employee discount
7d
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
1d
Critical Environment Field Service Engineer
Microsoft —Newport
- £46,400 - £80,400 a year
- Full-time
- Azure
- Microsoft Office
- Bachelor's degree
Software Engineering Manager
KLA —Newport
- Full-time
- Management
- Master's degree
- C++
- Annual leave
Assembly Technician / Metal Finisher
KLA —Newport
- Full-time
- Assembly
- Analysis skills
- Communication skills
- Annual leave
6d
Graduate DevSecOps / DevOps Engineer
Morton Technologies Ltd —Wotton-under-Edge
- £27,000 - £36,000 a year
- Full-time
- Travel
- APIs
- In-person
Quick apply
4d
Senior Project Manager
Kirintec Limited —Ross-on-Wye
- £60,000 - £75,000 a year
- Full-time
- Project management
- Software development
- Free parking
- Annual leave
Quick apply
Sr. Deterministic Safety Analysis (DSA) Engineer
Holtec —Almondsbury
- £114,470 - £141,404 a year
- Engineering
- C++
- Bachelor's degree
Quick apply
Product Development Engineer
BAE Systems —Glascoed
- Up to £45,177 a year
- Employee discount
7d
Head of Vehicle Engineering
Sebring Group Ltd —Ebbw Vale
- £70,000 - £80,000 a year
- Full-time
- Engineering
- System design
- No degree
- Free parking
Quick apply
12d
Workshop Fitter (Siltbuster)
Siltbuster Limited —Monmouth
- £38,625 a year
- Maintenance
- Hand tools
- Free parking
- Annual leave
Quick apply
Multi-Skilled Engineer
Finsbury Food Group —Mamhilad
- Full-time
- Bakery
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Process Engineer
IQE —Cardiff
- £50,000 - £55,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount

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technical engineer jobs near monkswood, mon

Software Customer Service Manager

Oxford Instruments plc -
Bristol

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Job details

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

TCP
Azure
Schematics
Sales
Customer service
.NET Core
C#
System design
English
SQL
C++
Programmable logic controllers
C
Continuous improvement
Network Protocols
GitHub
TCP/IP
MySQL

Full job description

We are thrilled to announce a fantastic opportunity for a permanent Software Customer Service Manager position located in Severn Beach, Bristol. In this role, you will act as a vital link between our Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. Additionally, you will provide exceptional support for OIPT software to clients in EMEAI and to external OIPT staff (including Process and Service Engineers) globally.

Key Responsibilities:

You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams.

Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field to OIPT.

Escalation Management & Incident Command
- Point of contact for software related escalating troubleshooting with complex issues.
- Act as incident lead during high‑severity issues—coordinate software engineering, service, and comms; run post‑incident reviews.
- Serve as the go-to for advanced troubleshooting and coordination with software engineering.

Support OIPT in a global HVM process support role, supporting:
- Tiger Teams:
  - Rapid Response.
  - Landing Team.
  - 1st in fab team (complex or HVM).
Lead in process L2 escalations to meet specifications.
Visiting customers where software reported issues are impacting the customer relationship.
Support in peaks in EMEAI, ASIA or US requirements for acceptance.
Work closely with HVM customers and OIPT on Continuous Improvement Projects as required.
Field Relationship & Liaison.
- Build trusted relationships with Service Engineers.
- 2nd line support of field service engineers and customers.
- Diagnosis and solution of software and hardware problems both by phone and email. This includes communication with people where English is not their first language.
Monitoring Critical Field Installations.
Track high-impact or complex installations and upgrades and proactively.
System acceptance & customer training.
- Customer facing during the tender process.
- Answer technical questions & provide solutions to new requirements.
- Demonstrate software to customers during system acceptance.
- Support in training of OIPT staff for new developments.
Liaise with Sales Team to provide useful background information.
Support the Head of Global service in developing accounts for future business.
Provide detailed and accurate record of expense incurred on behalf of the Company.

Education / Qualifications:

Apprenticeship and/or Degree in Software, Computing or a related field.

Professional Skills/Abilities:

Semiconductor/advanced manufacturing experience ·
Experience with complex systems, log analysis and diagnostics, and software-hardware integration.
Knowledge of Semiconductor processing techniques and system design.
In depth knowledge of Windows Software and experience working on real-time control systems.
Knowledge of hardware interfacing, including electrical schematics, is also desirable.
Experience with remote diagnostic tools and service environments, C#, .NET Core and WPF framework, C++, C, SQL (MySQL), and PLC programming.
Azure DevOps for task tracking and GitHub for version control & CI/CD pipelines.
Solid experience with several network protocols, TCP/IP, UDP, Modbus, EtherCAT etc.

Personal Qualities:

Calm under pressure – thrives in escalation scenarios.
Excellent communication with customers, and internal teams.
Enthusiastic and agile approach to complex tasks.
Can embrace ambiguity, extract necessary information and define clear objectives.
Ability to learn new technology and processes quickly.
Ability to convey ideas both technically and as best suited to the audience.
Shares information and knowledge to improve own and others contribution to the business.
Coaching mindset.

At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

Benefits

In addition to a competitive starting salary, structured career development opportunities, and a good work-life balance, Oxford Instruments offers 25 days annual leave, early finish on Fridays, private healthcare, a share incentive plan, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements

#LI-Hybrid #LI-AC1

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

Apply Now

Refine Your Search

technical engineer jobs in monkswood, mon

Software Customer Service Manager

Head of Supply Chain Operations

Engineering - Reliability Engineer (Days)

Quality Engineer

Embedded Systems Engineer - AI innovation

Control Systems Engineer

Network Infrastructure Engineer

Process Engineer

ICT Technical Engineer - Infrastructure

Critical Environment Field Service Engineer

Software Engineering Manager

Assembly Technician / Metal Finisher

Graduate DevSecOps / DevOps Engineer

Senior Project Manager

Sr. Deterministic Safety Analysis (DSA) Engineer

Product Development Engineer

Head of Vehicle Engineering

Workshop Fitter (Siltbuster)

Multi-Skilled Engineer

Process Engineer

I want to receive the latest job alerts for technical engineer in monkswood, mon

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