digital & ai support Work, Jobs in monmouth, mon (with Salaries)

Digital & AI Support Apprentice
QA Apprenticeships —Hereford
- £17,000 a year
- Full-time
- Customer service
- Windows
- Driving
AI Consultant
Amentum —Bristol
- Full-time
- Azure
- AI
- Communication skills
- Employee stock purchase plan
- Annual leave
4d
Digital Technology Data & Analytics Leader
GE Aerospace —Gloucester
- Full-time
- SQL
- Leadership
Digital Learning Technologist
Hartpury University and College —Gloucester
- £27,729 - £30,311 a year
- Full-time
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Digital Delivery Senior Automation Tester
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Part-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
6d
Data Architect
Somerset Bridge Group —Bristol
- Up to £88,000 a year
- Full-time
- Hybrid work
- Azure
- Machine learning
- Contracts
- Annual leave
- Referral programme
Quick apply
Information Architect
Renishaw —Wotton-under-Edge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- HTML
- Free parking
- Employee assistance programme
Cyber Software Engineer
Roke —Gloucester
- Full-time
- Windows
- C++
- Agile
UI Designer
Rowden —Bristol
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Senior Business Analyst (Production Team)
South Gloucestershire Council —Yate
- £45,091 - £48,226 a year
- Full-time
- Azure
- Analysis skills
- Agile
- Annual leave
- Employee discount
Algorithms Engineer
MBDA —Bristol
- £45,000 - £58,000 a year
- Overtime
- Hybrid work
- Data analysis skills
- System design
- Machine learning
- Free parking
Digital Marketing Specialist
Thales —Bristol
- Full-time
- Marketing
- Social media management
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
Freelance Local Event Producer, Gloucester UK (contract, revenue share)
Sofar Sounds —Gloucester
- £100 - £500 a month
- Weekend availability
- IT
- AI
- Time management
AVEVA E3D CAD Support Engineer
Capgemini —Bristol
- CAD
- Scripting
- IT
Marketing & Communications Officer
Forestry Commission —Callow
- £33,854 a year
- Part-time
- Social media management
- Word processing
- Presentation skills
Business Analyst
Amentum —Bristol
- Full-time
- Analysis skills
- Agile
- Communication skills
- Employee assistance programme
RF Test Engineer
Rowden —Bristol
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Continuous improvement
- Travel
Quick apply
Data Architect
Amentum —Bristol
- Full-time
- Computer Science
- Analysis skills
- APIs
- Employee assistance programme
Lecturer in Robot Learning
University of the West of England —Frenchay
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- University
- Teaching
- Annual leave
1d
Software Engineer
Thales —Bristol
- Full-time
- Hybrid work
- Annual leave
- Employee discount

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Digital & AI Support Apprentice

QA Apprenticeships -
Hereford

Apply Now

Job details

Full-time
£17,000 a year

Qualifications

Driving Licence
Customer service
GCSE
Windows
Driving
IT support
Computer networking
Mac OS
IT
Communication skills
Active Directory

Full job description

Employer description:

JFC IT Solutions provide comprehensive IT support services to a wide range of business clients. We focus on delivering reliable, friendly, and proactive technical support, helping our customers keep their systems running smoothly.

Overview:

We are looking for an enthusiastic and motivated First-Line IT Support Technician Apprentice to join our team as part of the Digital & AI Support Level 3 apprenticeship. This is a fantastic opportunity for someone looking to start their career in IT and digital support while developing modern, in-demand skills.

In this role, you will act as the first point of contact for customers requiring IT and digital support. With structured training and on-the-job learning, you will support users across a range of digital tools, SaaS applications, Microsoft 365, and emerging AI technologies, including Microsoft Copilot.

You will learn how to diagnose and resolve common technical issues, support customer success, manage digital information securely, and help users improve productivity through modern workplace technologies. Alongside technical skills, you’ll develop strong communication, documentation, and customer service skills, ensuring users receive a positive and professional support experience.

This apprenticeship is ideal for someone who is eager to learn, enjoys helping people, and wants to build a long-term career in digital support, IT services, and AI-enabled workplaces.

Responsibilities:

First-Line Support: Act as the initial point of contact for clients reporting technical issues via phone, email, or ticketing systems.
Troubleshooting & Resolution: Diagnose and resolve common technical issues relating to:
- Hardware (PCs, laptops, printers)
- Operating systems (Windows, macOS)
- Software applications (including Microsoft 365 / Office)
User Management: Assist with basic user administration tasks, such as:
- Setting up new user accounts
- Password resets
- Managing security group access within Active Directory and Microsoft 365
Documentation: Accurately log support requests, actions, and resolutions within the ticketing system and contribute to internal knowledge base articles.
Hardware Setup: Assist with the preparation, installation, and deployment of new hardware and software for clients.
Customer Service: Provide a professional, friendly, and patient approach at all times, ensuring a high level of customer satisfaction.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.

GCSE Maths and English (or equivalents) at grades 3+ (D or above).

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Desirable skills:

It would be beneficial if candidates have some experience or knowledge of:

Hardware
Networking
Software & security
ICT administration

The successful candidate will:

Have a genuine interest in IT and technology
Be enthusiastic and eager to learn
Communicate clearly and confidently with customers
Be well organised with good attention to detail
Show motivation, a positive attitude, and a willingness to develop technical skills
Full UK driving licence

Working hours: 40 hours per week, Monday to Friday.

Benefits:

Practical, hands-on experience in a real IT support environment

Ongoing training and development
Supportive team environment with opportunities for progression

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

digital & ai support jobs in monmouth, mon

Digital & AI Support Apprentice

AI Consultant

Digital Technology Data & Analytics Leader

Digital Learning Technologist

Digital Delivery Senior Automation Tester

Data Architect

Information Architect

Cyber Software Engineer

UI Designer

Senior Business Analyst (Production Team)

Algorithms Engineer

Digital Marketing Specialist

Freelance Local Event Producer, Gloucester UK (contract, revenue share)

AVEVA E3D CAD Support Engineer

Marketing & Communications Officer

Business Analyst

RF Test Engineer

Data Architect

Lecturer in Robot Learning

Software Engineer

I want to receive the latest job alerts for digital & ai support in monmouth, mon

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