Nights Guest Service Representative- THE LINCOLN SUITES - £29,101.00
The Lincoln Suites London, Kingsway, Holborn
Located in the heart of Central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located just a stone’s throw from Covent Garden and Soho, we offer guests a unique stay in one of London’s most vibrant areas.
At Vertiq Hospitality, we pride ourselves on creating teams where people can be themselves, so they can deliver positively OUTRAGEOUS service while helping to grow our company and each other.
Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine, caring teams who come to work with passion, spirit and personality.
Salary: £29,101.00 per annum + Healthcare Plan + Benefits
How will you shine?
If you love delivering excellent customer service, are passionate about being part of a team with spirit and personality, and believe there is no second best when driving service and standards in a hotel that breaks the mould of a traditional full-service operation, then please read on, as you could be the person we want within The Lincoln Suites team.
The Lincoln Suites offers guests a unique experience compared to traditional hotels. With us, guests will find somewhere that feels like a home. All our rooms are suites, offering more living and working space than you would find in a conventional hotel guest room.
Reporting to the Guest Services Manager, the Front of House team is responsible for first impressions, and this means everything to our guests. You will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident in answering questions and offering information about hotel services, facilities and the local area. You will go the extra mile to make our guests’ stay even more special. Your ultimate role is to make sure all our guests leave us happy.
What will you be doing?
About The Role
Provide a great guest experience by enabling a smooth arrival and departure experience, including rooming guests and delivering luggage when required.
Be fully conversant with the facilities, services and special promotions offered by the hotel, and pass this information on to guests whenever the opportunity arises to maximise hotel sales.
Ensure you are aware of hotel availability and take every opportunity to maximise room sales.
Increase room revenue by supporting effective room category upselling.
Anticipate guest needs, act upon and follow up guest requests, and deliver a level of service and responsiveness that generates compliments.
Ensure all charges are correctly posted to guests’ bills, following standard procedures.
Deal with cash and card transactions in accordance with hotel and company policy, ensuring any discrepancies are reported immediately.
Ensure all messages received for guests are passed on accurately and as quickly as possible.
Carry out security checks at regular intervals, with special emphasis on security, fire and safety.
Check hotel guests in and out and assist with luggage when required.
Operate the hotel switchboard and deal with all internal and external calls according to procedure.
Maintain a sound knowledge of the local area, including places of interest, transport links, restaurants and special events.
Action early morning calls at the specified time and to the required standards.
Carry out cleaning of areas as requested.
Complete all relevant training as and when required.
Show willingness to take on additional responsibilities when necessary.
Have a thorough knowledge of, and adhere to, company policies and legal requirements, including:
Fire regulations and night-time evacuation procedures
Health and Safety regulations
First aid procedures
What are we looking for?
About You
The ability to work unsupervised and strong communication skills are key for this role.
Previous experience in a similar role within a hotel environment is preferred.
You will always strive to deliver a great service for our guests.
You will be proactive and able to complete tasks efficiently, following up where necessary.
You will be passionate about hospitality and high standards.
You will have a keen eye for detail.
You will have excellent organisational skills.
You will remain calm while working under pressure.
Previous experience with MEWS is preferred but not essential.
Great Company Benefits and Excellent Culture:
Competitive salary of £29,101.00 per annum
Exclusive employee discounted rates at Vertiq Hospitality managed hotels
Reward and celebration programme
Opportunity to grow and develop within a hotel management company with multiple hotel brands
Free healthcare plan
Pension
Continuous paid training and development opportunities
Great workplace atmosphere
We are too Vertiq to be grumpy. It’s not over until we get a SMILE!
Vertiq Hospitality is a hotel management company specialising in high-quality hospitality operations and guest-focused hotel management.
If you believe you have what it takes and want to be part of our team, then we want to hear from you.
Please apply in writing by email, attaching your CV along with your current salary and notice period.
All offers of employment are conditional on the receipt of two satisfactory references from the referees provided on your application, as well as proof of your eligibility to work in the United Kingdom.
