Customer service representative Work, Jobs in More, Shr (with Salaries)

Sales Support / Customer Service
Tabilo —Newtown
- £26,000 - £30,000 a year
- Full-time
- CRM software
- In-person
- Training & development
- Free parking
Quick apply
16h
Customer Service Coordinator
Wipak UK Ltd Unit 3 —Welshpool
- £36,801 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Free parking
- Store discount
Quick apply
Service Customer Advisor - Newtown
Arthurs Motor Group —Newtown
- £28,000 - £38,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
Quick apply
12h
Part Time Customer Service Advisor
West Brom —Welshpool
- £17,802.00 - £17,802.14 a year
- Part-time
- Computer literacy
- Computer skills
- Employee discount
13d
Customer Service Assistant
OurCoop —Shrewsbury
- £12.75 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Quick apply
4d
Customer Sales and Service Advisor
NFU Mutual Hereford North & Borders —Kington
- From £26,500 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
13d
Customer Representative
Alexander Mann Solutions (AMS) —Shrewsbury
- £14.56 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
4d
Customer Services Advisor
Halfords —Shrewsbury
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
1d

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Sales Support / Customer Service

Tabilo
Newtown

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
16 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Internal department liaison
Cross-selling
Client services
Staff training
Relationship management
Customer support
Customer interaction
Training & development
Order processing
Communication skills

Full job description

Job Overview

A confident and well organised Customer Service and Sales Support person with a strong commercial mindset. This role is a key part of both customer service and sales function. Working as a team to be the front of our customer service while also supporting the sales team in their daily activities. The ideal candidate is detail-oriented, customer-focused, and thrives in a collaborative, fast-paced environment.

Responsibilities

Customer Service

Confident answering phones and ensuring all customer interactions are timely, professional and aligned with Tabilo’s service standards.
Proactively communicate with customers to improve customer satisfaction and reduce avoidable inbound queries.
Communicate and help resolve escalated issues to ensure fast and effective resolutions.
Assist in maintaining strong relationships with key customers.

Service Quality & Operational Efficiency

Daily tasks include order processing, dispatch emails, stock queries, returns, damages, etc.
Accurate order processing and communication to reduce errors and improve OTIF performance.

Sales Support

Able to assist customers with practical advice regarding Tabilo products.
Assist the sales team by preparing proposals and responding to the client quickly, processing orders, and managing product queries.
Maintain up-to-date customer and sales information in the CRM system.
Track and follow-up on open opportunities, quotes, and customer requests.
Liaise with internal teams (logistics, production, and finance) to ensure order accuracy and timely delivery.
Prepare reports and insights on sales activities, pipeline status, and customer feedback.

Sales Enablement

Identify, cross-sell or upsell opportunities through day-to-day interactions with customers.
Support the implementation of sales campaigns, promotions, or product launches.
Provide insights and feedback from customers to help shape commercial strategies.

Product Knowledge & Training

Stay updated on company products, services and promotions to effectively assist external sales representatives.
Provide training and guidance on systems, sales tools and internal processes to new external sales support personnel.

Key Performance Indicators

Customer Service Response & Service Level

Phone calls answered within 3 rings
Tickets/Emails/Orders acknowledged within 60 minutes
Stock Quotes dealt with within 60 minutes
MTO quotes issued within 24 hours

Sales Support

Timely Support of

Providing Quotes
Providing Samples
Customer Follow-Up

Requirements

Customer Service focused with exceptional service delivery
Previous work experience in a similar role
Excellent communication and problem-solving skills
Organised with the capacity to handle multiple priorities efficiently under pressure

Company Values

Own It

We hold ourselves accountable with high standards in everything we commit to. We work accurately, communicate clearly and act with care and attention so our customers, colleagues and partners receive the right information and the best service, first time, on time, every time. We strive to improve our performance by being willing to learn, grow and change.

Create Smiles

We treat everyone with respect, honesty and care. We build trust, confidence and positivity with every interaction to ensure that customers, colleagues and suppliers feel valued, supported, and better for having worked with us.

Think Team

We take shared responsibility for our work and our results. We bring effort, energy and commitment to every task. When making decisions, we support each other and consider the financial performance of the business and the needs of the whole team.

Work Location: In person

Pay: £26,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

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