About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
Company: Carrier Global in collaboration with Viessmann
Function: Sales Support / Customer Service / Operations
Primary Location: Viessmann Limited, Hortonwood 30, Telford TF1 7YP, United Kingdom
Work Arrangement: Onsite
Job Level: Senior Sales Support Assistant
Job Type: Full-time
This position is for a Senior Sales Support Assistant working under direct supervision. The role provides administrative and technical support across sales order processing and customer service activities, ensuring high-quality service delivery across the customer network.
The role is central to maintaining smooth order flow from receipt through to delivery, while supporting customer queries and maintaining accurate system data.
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Process and manage customer purchase orders through to delivery
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Handle telephone and email queries from customers, including:
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Spare parts requests
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Order updates
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Price and availability checks
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Maintain accurate customer master data within SAP
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Create and manage customer accounts
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Process returns and ensure correct system updates
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Support general sales administration and customer service activities
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Previous experience in a busy sales support or customer service environment where service is critical
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Strong communication skills with a confident telephone manner
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Self-motivated with strong organisation, planning, and prioritisation skills
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High attention to detail
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Confident handling email and telephone-based customer queries
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IT literate, including Microsoft Office and Google Workspace applications
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Minimum 2 years relevant experience
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High School Diploma or equivalent (or higher education/technical training preferred depending on region)
This role supports sales operations by ensuring accurate order processing, responsive customer communication, and reliable data management. The position requires a detail-oriented individual who can manage multiple priorities in a fast-paced environment while maintaining a strong customer focus.
Pay Range
The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 8 July 2026
Job Applicant Privacy Notice
Please click on the link below to review the Job Applicant Privacy Notice.
Use of AI in Recruitment
Technology‑enabled tools may support parts of the recruitment process, with oversight by people.
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