3rd Line Infrastructure Engineer
Boundary Road, Lytham, Lancashire
40 hours per week | Monday – Thursday 10:00-19:00, Friday 09:00-18:00
Rotational cover for matchdays with paid OT.
Permanent | Up to 40k Dependent on experience
About the role
We are looking for an experienced 3rd Line Infrastructure Engineer to join the Tangerine Group Information & Systems Technology team. Reporting directly to the Director of IT, you will play a critical role in ensuring the stability, security and performance of our IT infrastructure across the Group.
As the senior technical escalation point, you will take ownership of infrastructure provisioning, system administration and complex technical issues, while also supervising and developing junior team members. This is a hands-on role that blends technical leadership, project delivery and operational excellence.
The Tangerine Group is currently undertaking a significant ERP implementation, making this an exciting opportunity for someone who thrives in a changing, fast‑paced environment and has experience delivering large-scale IT projects.
What you’ll be doing
Supervising and prioritising the Systems Technology team workload to ensure delivery against agreed KPIs
Acting as the senior escalation point for complex infrastructure and systems issues
Installing, upgrading and maintaining servers and core infrastructure
Managing system availability, performance, backup, disaster recovery and business continuity
Ensuring cybersecurity best practice is embedded across all systems
Creating and maintaining clear technical documentation
Supporting, coaching and developing 1st and 2nd Line colleagues
Providing hands-on technical support when required across hardware, software and networks
Working alongside the Director of IT to recommend and deliver technology improvement projects
Liaising with third-party suppliers to ensure high-quality service delivery
Supporting UK and international sites as required
About you
You’ll be an experienced infrastructure professional who enjoys taking ownership, solving problems and leading by example. You’ll be comfortable managing multiple priorities and communicating effectively with both technical and non-technical stakeholders.
You will ideally have experience with:
Windows Server administration
Virtualisation technologies (Hyper‑V)
Network and firewall technologies (Cisco Meraki)
Microsoft 365
Microsoft SQL
Backup and disaster recovery solutions (Veeam)
Endpoint security solutions (SentinelOne)
ERP systems (experience of NetSuite is advantageous)
Desktop and server security best practices
You’ll also bring:
Strong troubleshooting and problem‑solving skills
Experience delivering and supporting major IT projects
Excellent organisational and communication skills
The ability to mentor and develop junior team members
