Referrals Coordinator / Referrals Officer
Oaktree Group
We are looking to strengthen our central referrals function as the group continues to grow. This is a key role supporting the management of incoming referrals, maintaining data integrity, and ensuring timely, high-quality responses to local authorities and commissioning teams.
The role is suited to someone organised, commercially aware and comfortable working at pace in a busy operational environment.
Role overview
You will support the end-to-end referrals process across the group, ensuring all enquiries are logged, tracked, progressed and responded to efficiently. You will also play a key part in improving how referral data is captured and used, supporting better decision-making around occupancy and growth.
Over time, the role will develop with exposure to placement strategy, pricing and stakeholder engagement.
Key responsibilities
- Managing incoming referrals across children’s residential, supported accommodation and education provision
- Logging and maintaining accurate referral data with a clear audit trail
- Coordinating internal discussions to assess suitability of placements
- Supporting the preparation and submission of placement proposals
- Liaising with local authorities and professionals to gather information and progress enquiries
- Tracking outcomes, conversions and reasons for non-placement
- Supporting reporting on occupancy, pipeline and conversion trends
- Working closely with operational teams to ensure smooth transition from referral to admission
What we’re looking for
- Strong organisational skills and attention to detailAbility to manage multiple referrals at different stages simultaneously
- Confident communication style, both written and verbal
- Commercial awareness — understands occupancy, timelines and responsiveness
- Comfortable working in a fast-paced, evolving environment
- Experience in children’s services, supported accommodation, or a similar sector is desirable
What this role offers
Exposure to business growth and expansion
Opportunity to contribute to positive outcomes for vulnerable children and young people
Opportunity to shape systems, processes and reporting as the group scales
A hands-on role within a growing, commercially focused organisation
Full-time preferred, flexibility can be considered
Pay: From £27,670.00 per year
Work Location: In person
